HTC India — Htc mobile model number desire 828 (32 gb)-sr no. hq64sz538735 - imei no.[protected]

Dear all,


Ref : htc india — htc mobile model number desire 828 (32 gb)-sr no. hq64sz538735 - imei no.[protected]


Pls note my below complaint about my mobile lodged on your website for its malfunctioning just in about 1 month,


The above htc mobile is totally dead


When visited your service center - tvs electronics ltd, kothari milestone, s v road, malad (west), mumbai 400 062, manager of service center - mr nitin kawate - refused to meet me and his staff - mr ambekar spoke rudely and misbehaved with me when asked to speak to htc officer - mr gupta, called by me from my another mobile number[protected] and refused to attend to me or take a call of htc official and hence i requested htc official mr gupta from your service center itself in presence of staff of m/s tvs electronics, at malad (west), to escallate my complaint to senior management of htc. mr ambekar, not only spoke to me rudely, but disregarded the call of mr gupta, htc official who wanted to reprimand the staff of tvs electronics over phone. this took place in presence of other htc clients who visited the service center for similarly lodging their complaints.


Sir, under mrtp act, htc is expected to widely circulate escallation matrix for redressal of their grievance against the product or their service. however, htc has not provided same to me despite asking them number of times.


As per fair practices, htc is expected to give not only escallation matrix but should have circulated machinery and their e-mail/phone number for redressal of grievances of their customer, but despite asking to htc / your authorised service dealer - m/s tvs electronics, malad (west) same has not been provided.


The system also is expected to circulate appellate authority responsible under htc with their e-mail and phone number which is not given to me despite asking.


This not only tarnishing image and brand reputation of htc - india and would request concerned officials to take a note and give details of grievance redressal machinery made available in htc and their e-mail/tel number.


I am copying this msg to director general of public grievances, new delhi, for taking up the matter with your delhi office, for redressal of my grievance and replace the mobile immediately


The job card given to me by your service center - m/s tvs electronics ltd is attached to this mail, wherein the date is printed for delivery to me, as 19th aug, 2016, when htc mobile is submitted to their service center at malad (west) on 16th july, 2016, which shows level of service of htc and treatment of htc to their valued customers.


Best regards


Kesarkodi

Mobile[protected]

E-mail [protected]@yahoo.com


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Htc india — htc mobile model number desire 828 (32 gb)-sr no. hq64sz538735 - imei no.[protected]


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Kesarkodi on jul 16, 2016

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Above htc mobile was purchased on 29th may, 2016 from your authorized dealer vijay sales, goregaon (west) mumbai.
The mobile totally failed and was unable to get charged on 30th june, 2016. the complaint was lodged with vijay sales thereafter and as per their advise was personally carried to your authorized service center - tvs electronics ltd., kothari milestone, 2nd floor, s v road, malad (west) today - 16.07.2016.
The mobile is deposited and the job card has been made by the service center at malad on 16.7.2016.
The mobile is totally dead.
Requested for any service mobile - request was rejected
Tried to meet the center manager - was told that he will not meet the customer
The staff of center - one mr ambekar, spoke to me very rudely and when i called your call center and spoke to manager at call center on number[protected] mr ambekar refused to speak to mr gupta, htc manager of call center which was escalated by mr gupta to your delhi officials.
Although the mobile is submitted to center on 16th july, 2016, i was told that it would be ready by 19th aug, 2016 which is more than one month, particularly when i purchased the htc considering its brand name and its reputation, on 29th may, 2016.
I was told by mr ambekar of call center at malad (w) that he does not care about htc officials, since he is employee of service dealer, and that he will not speak to anyone from htc, although mr gupta, htc manager, from htc call center was connected to mr ambekar thru my another mobile[protected].
Mr ambekar was very rude not only with me but also with other customers who visited service center on 16th july, 2016, presumably because he was not found in sober condition and was not in proper census for reasons cannot be written over here.

I would now request htc as to how can a dealer's employee refuse to speak to htc official when he was requested by htc officer to come on phone when called from my another mobile number[protected]


Complaint status

[jul 16, 2016] htc india customer support has been notified about the posted complaint.


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