HTC India — No eta for mobile repair after 1 month

Address:	Pune, Maharashtra, 411027
Website:	www.htc.com/in

Hi,

I bought htc one (M8 eye) from amazon[protected]) on 15 june 2016 for rs.23200/- after almost 10 months the touch screen of the phone inoperative. So i visited htc service center in pimpri, pune where technician cross checked the phone and advised to claim the warranty as there were no liquid logged or physical damage on the phone and also the complication occur within one year i bought this phone. I submitted my phone in the service center against the service report having job sheet number as w9s[protected] on 29 april 2017 with expected date to deliver on 10th may 2017.

I enquired service center on 9th may 2017 and he said that part is yet not come so he cant tell when phone will be repaired so he advised to call the service center and blunder starts:
I called service center regarding the same issue and call center representative told me that issue has been escalted they will get back to me within 2 days with eta date to resolve the issue.

Now almost 1 month has been passed i have called service center multiple times and everytime they have given me 2-3 days to call back to answer my question i. E. When i will get my phone repaired?. But i dont know which planets time zone was followed by htc customer care that those 2-3 days have not passed yet.
I am a working woman i need to use many daily based apps to communicate and tavel essential for my job. From past one month i am using an old normal mobile with a hope that i will get my soon.

Htc is such a huge brand which is counted after iphone for premium mobiles but i think your days in this industry are numbered because of the after service provided by you for your mobile. At least i will not be availing your services in future and i will ask my dear ones to follow the suit. Remember not everyone is a salman khan who do not require word of mouth publicity for their films to earn – you guys are in consumer facing business and here consumers like us are the king. If you provide good service then we will recommend you to others else vice-versa. I think i have given you enough free advice, but i know you guys are so lethargic you will not even have the time read my mail.
Kindly get my mobile repaired quickly or replace my mobile.

Regards,
Malika johari
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