HTC India — Poor quality, service

Address:	110058
Website:	htc

Useless piece of waste! bought it an year ago, faced speaker problems in the 2nd month, started hanging, screen touch is bad!
Secondly, I purchased insurance for which the shop keeper of "SHEEBA TEL. PVT LTD" assured me it is the most beneficial thing i could ever encounter in my darned life! Unfortunately, the screen of my phone broke in the 11th month. But, nahh, why would I be tensed, Damage was covered under insurance by "GHIZMO LITE INSURANCE CO."
Then I just had to upload_-
AADHAR CARD
-BACK
- FRONT
PAN CARD
BANK DETAILS
CANCELLED CHEQUE
STAMP FROM A BANK OFFICIAL ( duh man, i had to go to a bank to get a stamp and stand in a line to not even recieve but just to get an approval from the company)
FORMS-DAMAGE CLAIM
GHIZMO BILL
HTC BILL
SERVICE REPORT FROM AN HTC SERVICE CENTRE(for which i had to pay an additional of rs250 just to get it printed)
QUOTATION FROM HTC CENTRE FOR THE AMOUNT TO BE CLAIMED
PHOTOGRAPHS OF DAMAGED PHONE-3
IMEI NO. ON DEVICE HANDSET( this one was darn tough dude, i was unable to see that no. myself clearly, BUT, i had to click it)

FINALLY, i reached the HTC SERVICE CENTRE, where they never know who picks a call, they dont know that "PHYSICAL DAMAGE" had to be written manually, ... OOOPS! But, The customer's time does'nt matter! ooh yesshh, why would they even care to inform me!

BUT NO, i went prepared, i asked the man to mention physical damage but he was toooo unaware that he guided me wrong! He wasnt aware he had to even stamp it!! I called the service centre, they assured me they will process my complaint in just 5 minuts! only 5 darn minutes of my life! i called thrice and was lied to thrice, and when i asked who picked the call they were not aware!( as i mentioned they are always UNAWARE) IN a small service centre of TILAK NAGAR where in all my 5 visits i couldnt see more than one other customer and 2 people on help desk, they werent aware of who picked a phone call!

OK, SO FINALLY I HAVE GIVEN UP! I CANT VISIT THE HTC SERVICE CENTRE ANYMORE! POOR SERVICE! MIS GUIDANCE BY OFFICIALS! COMPLETE WASTE OF TIME ! ZERO HELP/ASSISSTANCE! MY FIRST HTC PURCHASE! A BIG DISASTER!

ADVICE-- PURCHASE FROM A BETTER COMPANY, WHO CARES ABOUT ITS CUSTOMERS!!