HTC India — Replacement of battery

Address:	Mumbai City, Maharashtra, 400058
Website:	www.htc.com/in

Dear sir/madam,

I’m writing this letter to complain about the poor service provided by htc service center. I had bought htc 620g mobile phone from magnet store located at irla, vile parle, mumbai on 23/07/2015. Due to certain problems in the phone i’d submitted my phone at v care it services & solutions pvt ltd, f-1 prime mall, irla lane, vile parle (W), and mumbai – 56 in the month of december. There was a camera, contact updation and a battery issue which was kind of resolved for some time.
Again i faced the same problem in the month of april. However, due to time constraints i submitted my phone on 04/05/2016 which had come back after the service to the dealer in a week’s time. The ticket no. Provided for my phone was [protected]. As the battery issue couldn’t be resolved without the submission of it i waited till the phone came back from the service center.
The phone came back in a week’s time after which i went to submit my battery but was not able to do so as the previous ticket no. Was still open. Finally it got submitted on 21/05/2016 at the same service center mentioned above and the ticket no. Provided was [protected]. After calling multiple times in the service centre i spoke to your senior officer mr. Numaan at the delhi service centre in the month of june. I briefed him about the issue and he told me that the issued would be resolved as soon as possible. This ticket no. Was discarded by the company which was not even informed to me. He told me that a new ticket no. Would be generated which was [protected].
After a week also i couldn’t get my battery so i called the service centre again but as numaan was not available i spoke to mitchelle. She told me that the previous ticket no. Was discarded and a new ticket no. Would be generated in 24 hours. Next day again i called to get my new ticket no. Which is [protected] which was generated on 17/06/2016. I was been told by her that i would receive my battery maximum by 24th june which has not yet come to me. I tried getting in touch with them but every time i was been told that they are busy right now and you’ll get a call back from the.In past 2 months i’ve never received a call back from htc or any one of them.
I’m unable to use my phone for 04/05/2016. My warranty too is getting over in july out of which 2 months have got wasted as first the phone was submitted and after that the battery. I expect to be compensated for the inconvenience i have been caused by providing me an extension on my warranty for the number of days i couldn’t use my phone.

The above mail was sent to htc on 29th june. But did not receive any satisfying reply from them