HTC — Manufacturing defect ,,did not cover under warranty ..

shaileshsanghvi

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Dear Sir, This is shailesh sanghvi I had purchased HTC Desire 826 cell phone in mumbai on 15/4/2015, , It has a heating issue within its device, , on 1/5/2015, my phone battery was low so i kept on charge, , as soon as it reached 20 % The phone got overheated and the display disappeared and with that high heat intensity the display from internal got cracked . When I approached service center at dadar ( Technotronics ) for repair, They said that as its a crack on the display so it is not covered under warranty so I have to pay for the display, , I explained them that this crack is not due to missuse of the phone, its due to overheating pressure, but they didnt listened to me n told to contact htc support center . I contacted them, and explained them the same issue, they said we have to forward it to the service team to review and the will decide whether to consider it for free repairs or discounts on the parts to be repaired, , after 10 days their reply came, They said that As the display is cracked we cannot take it under warranty and do free repairs, but certainly we can give discount of 30% for the total repair, , I requested them, as its a manufacturing defect of heating of phone, , It was good that the phone did not got bursted, , as we hear in many cases where people also die due to this heating of phone, , , and requested but finally they said the last we can only do is give discount of 30 % as we said earlier, , , So I went at service centere for the repairs and asked for a quotation, , for that they send me a quotation of 7486/- ..and gave discount of 30% 2246/- ..And now finally payable 5240/- .. My Cell phone is still at service center Dadar Technotronics for repairs, , I Wanted to raise consumer complaint Against Htc for the defect in the phone and also waive off the ammount for the repairs which they are demanding of rupees 5240/- ... Please help in this issue, , Regards Shailesh Sanghvi

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Comments

sonam das

from Raipur, Chhattisgarh

I had issue with the back camera that have started vibrating on taking picture and making sound as it happened after 1 year so not covered under warranty and service centre greedy people without even checking said to pay 4600rs as camera needs replacement. whereas its a manufacturing defect because it happened suddenly even after handling my phone safely .I would suggest HTC should check there phone before sending it in the market as its wasting our hard earned money and misuse of our reliance on their earlier but up repo. soon it will be most of the phones sent in for repairs or bursting of phone due to excess heat.I will suggest people not to go for HTC it's wastage of money.

sonam das

from Raipur, Chhattisgarh

HTC desire 828 is wastage of 20000rs..excessive heating and automatic malfunctioning of back camera. HTC phones are not worth price quoted by them as parts used are mostly defective ones and temperorary set to work for 1 year. It's wastage of money and better to replace phones with other good company rather then getting it repaired because service centre people are trained to loot suffered customer by charging lot then the actual price and we have to pay for purchasing defective piece of phone (I.e mistake we did by opting for HTC) it's betting save money and go for apple. HTC is just wastage of what you earn and HTC is making money by selling defective phones and worst customer service.