HTC — My handset htc desire 826

Address:400104

Hi,
I purchased an htc desire 826 on 6th june 2015. And since that day i have had recurrent issues with my phone and it has left me infuriated with the quality of htc products and not to mention htc service center's apathy towards resolving the problems. Here is the list of issues/problems i faced with my htc phone and service center
1) in october 2015 (Just 4 months from purchase date), the phone invariably started switching off and on. Gave it to service center to fix this issue (Motherboard replaced).
2) after the repair, the phone started heating up during charging and also during calls/texting.
3) the phone took eternity to charge after the repair and battery started draining quickly.
4) software update started giving errors and i am still stuck with older software!!!
5) the travel adapter stopped working. Also the data cable malfunctioned. The service center had the audacity to refuse to replace the data cable!!! Had to buy a new samsung data cable as original htc data cables r not available in market. And this giving me great difficulty to data transfer in pc
6) now a since few days back, the camera has stopped working. Tried factory resetting the phone, however that didn't help.

Now that i have listed all the issues, i will be kind enough to give htc one last chance to come clean before i take this up with the consumer forum. I am expecting a replacement of the phone because i simply don't trust your service center's competency.

Let me know if you need any details regarding the purchase.

Awaiting a quick revert in next 2 working days.

-rashmi
Was this information helpful?
No (0)
Yes (0)
HTC India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi Rashmi,

Did your issue with HTC 826 got resolved finally? I am having same kind of issue with my 6 month old 826 and it is so frustrating. I am now thinking, made the worst choice by switching from Samsung to HTC. Went to their service centre and they reset the software but after one day, the problem re surfaced. I met with other customers at the service centre whose brand new phone (like 2 day old or 15 day old) HTC handsets are giving problems. HTC is such a rubbish brand

Regards,
Kumud

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HTC India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    2269
    Pending
    0
    Resolved
    396
    HTC India Address
    E-99, 1st Floor, Lajpat Nagar -II, New Delhi, Delhi, India - 110024
    View all HTC India contact information