HTC — Non-servicing of warrantied mobile

Address:

Thane, Maharashtra

I have purchased an hTC Mobile Desire 326G dual SIM through online portal Snapdeal a few days' back under IMEI No. [protected]. The Invoice No. is S31245/15-16/123 dated[protected] issued by Yashtech Information Pvt.Ltd., New Delhi. In the specification column, it is clearly mentioned that 1-year warranty is applicable to the device. However, when I approached hTC Service Center at TVS Electronics, Kurla west, Mumbai, they say that the service will not be provided since it is an online purchase and the Invoice is from a different State. When I checked with hTc office they inform that now they do not provide warranty to the product. All manufacturers provide warranty of their product pan-India basis and how can they say that warranty will not be given after a customer purchases the device? This is non-ethical and was not expected from a company like hTC. In this situation, if there is some problem to the device the customer has to throw away the device after investing in so much of money!? E commerce is done everywhere on the basis of Trust and this trust is breached by the hTC in my case. If hTC cannot provide warranty for the device sold through e-commerce portals, they should stop selling them through these portals and inform the customers widely not to purchase their devices through the e-commerce portals.