HTC — Please do not buy HTC mobiles. Very very poor service - awful

rsekarcse

from Chakia, Bihar

Address:

Chennai, Tamil Nadu

My HTC 816 mobile started to drain in few(less than 30) minutes and it took long time(more than 5hrs) to recharge.I gave my HTC 816 mobile for service on 16 April 2015 at Gemini Parson Complex, Anna salai, Chennai.I waited for 1hr 35 minutes to reach the service fellow. Then he started asking for original purchase bills which I did not had at that time. Later He gave me the service report with ID Q2S[protected]. He said mobile needs to be tested and fixed, and it will be delivered by next day(17th April) 10AM. He asked me to call the telephone number [protected](printed in the service report sheet) to get the status and visit the service center to collect my mobile. From that day I have called more than 30 times. Its ringing nobody is picking the call and it goes to busy state many times. I went to service center on 17th April 11AM. They made me to wait for 40minutes and said mobile is not yet ready. I asked for other telephone number which they will pick and answer me but they rejected to give. They said they will call me if the mobile is ready. Still now I did not receive any calls from them. It takes 1 hour to reach the service center amidst of that traffic prone zone. Now I have to go again to that hell and beg for my mobile. I have never seen a worst service like this. In these 2 days I saw more than 20 people shouting at the service fellows for their problems. People who are planning to buy HTC mobile, please try to search for HTC service center in google(You can't find it), just visit it and stay there for 5 minutes, you will not get that though to buy HTC mobiles.

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HTC India customer support has been notified about the posted complaint.

Apr 20, 2015

Updated by rsekarcse Again On Saturday (18th April) I went to service center, as usual they asked me to wait in the queue, after 30 minutes I reached the service representative.
He said your mobile is not ready yet. He said problem is not with battery, its with the power button.
He said It will take another 10 days to fix this issue since he don t have spare parts( power button ) in stock.
He asked me to come back after 10 days to check the status.
I asked why he did not inform this over phone (I would have travelled that long) --- He did not answer
I asked why are you not picking the calls --- He did not answer
I said 10 days is too long, already I spent 3 days witthout mobile. --- He said you need to wait if you want to get it fixed or you can take the mobile back.
I asked for a spare mobile - He rejected
I asked to replace my mobile - He rejected
I said I want to meet the customer service manager who is responsible for this - He rejected.
I asked for the written status of my mobile - he refused to give.
I asked what should I do finally - He said leave your mobile and come back after 10 days to check the status.

Finally I took my mobile back, Its in dead state. not turning on.

I am not the only person suffering like this, there were more than 15 people shouting just like me at HTC service center.
Most irritating part is I dont know why a "service center does not attend calls" or inform the status to its customer.