HTC — Qaulityless and not relaibale htc

Address:

Hyderabad, Andhra Pradesh, 500090

I bought HTC 616 dual sim in Sep2014. Recently one month back I faced problem with my device. It was hanging on logo. I went to service center and got my software installation, etc. It worked fine. Just again after a month I faced same problem again. I went to service center with the same problem. They said that if software won’t get solved we might have to change the mother board. And each and every customer coming over there are been told the same thing. And to my surprise i got call today saying they need to change the motherboard and it will cost around 8k. I took the phone just one yr. back and it’s just three months passed my warranty period; now i have to pay 8k again and take that stupid phone back which i purchased for 16k just a yr. back. What kind of hardware is HTC making God knows!! And what is going in the service center is out of my mind. Seriously!! How come such a stupid waste product is in sale in the market? Either HTC people increase their warranty period to the extent of their quality or just post a tagline of "Don’t trust it; we just make products for money not for customers" instead of BS "QUIETLY BRILLIANT". Its QUITELY RUBBISHH product. I plead the consumer support group to please take action against HTC; i don’t want others to face problems i have faced and be a fool like me.
I called service center([protected]) and messaged to HTC India Fb page, but received same answers saying it is a digital product and all stuff. They were willing to provide me a discount on the repair cost, but i clearly rejected the offer since i dont want to trust the product again. WHat if again after three to four months i face same problem. I dont want to waste my hard earned money on this qualityless product.
Most hopeless thing is i need to pay nor INR 175 to get my product back without repair. Service charges for no service, really what a brain HTC people got while writing rules. Hats Off and claps! It would be better i would have not at all taken to the service center. Now i need to take the same box(phone) by paying 175 INR. Will think I have donated my money to sick organization. Get well soon money making service centers!!
And guys whoever is reading this please dont waste your hard earned money by buying HTC. Please go to other brands, there are number of good products yet which have better customer support. If trying to buy coslty one go for iphones. They have life time warranty for manufacturing defects. I myself was planing to buy HTC one. I am glad and feel lucky that i am safe now. I will never ever buy HTC in my life again and will not let my friends and well-known to buy.
Many of my friends told me not to buy HTC, it is not reliable. I bought and here now I am suffering. Now I will be the one to stop anyone buying HTC phones!!
My IMEI number is - [protected]. Resolution needed- I want my phone replaced/ atleast repaired and I am not gonna pay a single peny for manufacturing defect. I will pay only for software installation that is INR 400.
Pleease i kindly plead to take any action against HTC products, if possible ban HTC. I will be more than happy. And even take this into your notice that service charges of 175 INR should be paid to get the device back without repaired.
Thank you,
Vaishnavi Bugade.
email- vaish.[protected]@gmail.com