HTC — SERVICE AND REPAIR CENTRE AT GUWAHATI

Address:

Kamrup Metropolitan, Assam

Dear Sir/Madam I am an user of HTC Desire 516, which i brought in the month of December 2014. However i met with an accident and as such my phone LCD broke. Accordingly i went to the authorised service centre of HTC located in 3rd Floor, Dona Planet, Guwahati. They lodged my complaint and i was given a complaint no. QGS[protected], dated 02/02/2015. The expected return date was mentioned as 13/02/2015. However till date (10/03/2015) i have not received my handset. Every time I go they make petty excuses of like parts not available, service engineer is on leave and so on, and the worst part is that they are least bothered of even informing the customer about the delay by making a phone call, they even don't attend the call, because of which the customer has only one option of going and visiting the service outlet without any result. With this kind of pathetic service HTC will not only lose its brand image but also the confidence of its existing customer. Please look into the matter, and thereby oblige. Regards Rupjyoti Sarma email - rupjyoti.[protected]@gmail.com phone - [protected] IMEI NO. [protected]