HTC Service — Undue delay on htc one x phone given after being damaged

Address:	Chandigarh, Haryana, 160031
Website:	vignesh service center, sector 31-d, chandigarh

Sir,

1. I hereby state that HTC ONE X IMEI no. [protected] was given for repair on[protected] at vignesh services, sector-34, chandigarh(now sector 31-D).
2. The phone was in dead condition as it was not getting charged. The phone was accepted for repairs vide token no. 1334.
3. I was informed that the information regarding repairs will be conveyed to me by email.
4. I am working in army, so I could not get back to the service center in due course of 6 months. I was exepecting a reply on mail, which I did not receive.
The phone number always went no reply whenever called.
5. The service center did not update anything regarding the phone over such a long period.
6. Finally in aug 2015, i came back on leave and found that the HTC service center had been shifted to sector 31-d besides sector-34. the customer executive MANISH also had shifted who had accepted my phone for repairs.
7. at sector 34 i was told that phone is not there. It was totally surprising for me that whole staff had changed and they refused to entertain. on enquiry i came to know that extension counter in sector 31-d where i found htc customer executive.
8. he told me that he did not had that phone and he sent it to company.
despite regular visits he never updated me regarding the mobile.
9. my leave got over in this span of time and the whole effort was wasted as the htc customer executive MANISH never replied.
10. For that duration i had sent my freinds with token no. that was received from company before taking mobile for reapirs. Again, authorities cleared refused.
11. Finally after putting a lot of pressure the phone was found. To my horror te phone was totally canibalised with a damaged camera, no front camera glass cover, no battery, broken dummy. these all were visible defects apart from the damaged that had been caused inside to the phone.
12. he told me that he will repair the phone in three days and give it back. but again he installed old dummy and all second hand parts. the answer to this he told about that he could afford only this much apart from making a bill of 6000 rs to me.
13. I refused to take the phone, as there was no point of taking canibalised phone with no warranty and duplicate parts.
14. My entire effort of being a good customer and having patience, was taken for a ride by the htc service center.
15. Request your kind attention to this case. An early action is awaited.

Yours sincerely,
Vivek chaudhary
[protected]