HTC — Sim slot problem

Address:

New Delhi, Delhi

I am writing to you to complain about the HTC 816 G mobile I bought from Croma store on 31st November 2014. I have been a loyal customer of this store and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with my HTC 816 G mobile phone.

The mobile phone I purchased was the latest smart phone, the HTC 816 G. However, upon three months o[censored]sing it, problems started to appear. The SIM slot of this phone functions does not work properly. I was very surprised to discover such problems in quite an expensive model.

Naturally, I deposit the mobile phone in your Laxmi nagar HTC service center to be fixed the problem on 7th March 2015. One of your sales staff told me that they will fix it within 20 days. After 20 days when I visited on service center they told they want some more times but still the problem is not resolved.However, more than one month have passed without me receiving any replacement. I am very upset for your poor service. I believe that this response is unfair. I would request that you confirm that you will do this within the next 2-3 days.

I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 7 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at below phone number.