HTC — Within Two months handset not suppoting SIM card

Address:

Mumbai City, Maharashtra

I have purchased online HTC desire 816 G on[protected]. The handset has been stop supporting SIM within two months. I called up customer care through just dial and they said to reset the mobile and still if it will not support than please visit our service centre.I went service centre of HTC at Borivali West, S.G.Infortech HTC. First of all the representative ZIA SIDDIQUI has no manners that how to talk with the customer. She said that I will not get the handset replacement and she sent my phone to repair centre. Also said that I will get my phone after 15 to 20 days. In toady's life can any working person start their day without mobile phone. I have clearly told ZIA that this is the new phone and why will I not get it replaced? She said " ye to hamara kaam nahi he or app humko mat bolo ye sab. Hum iso sirf repair karvake de sakte he. A big HTC service centre employee was talking so rubbish for the newly bought item. I felt So BAD, these fellow has no value of their customer's money. HOW REDICULOUS THAT MY NEW HANDSET SHE SENT FOR THE REPAIRMENT.