HTC — Worst service from HTC 28th January 2016

Address:	Chennai, Tamil Nadu, 600000
Website:	www.htc.com

To,
The Head/Nodal Officer,
HTC.

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT
Dear Sir,

SUB: Model No. HTC 626, IMEI No.[protected], Serial No.:CC54FYR03550,
Ticket No : 15INA[protected]

1) I bought the handset on 09th May 2015 from Poorvika mobiles Private Limited, Chennai.

2) I was facing the MIC problem.

3) The handset was given to service on 12th Dec 2015 at Nungambakkam Service Centre in Chennai.

4) Since the mobile is in warranty period and hence, I was pushed to get it repaired at their service center. Now I’m nearing almost 50days from the submission date. But still I had not received my handset. I was received an SMS on 22nd January 2016 stating my mobile is ready for delivery and advised me to collect it from service centre. When I was approached the service centre I heard that they had not received my handset from the factory.
5) Under the Consumer protection Act of 1986 your company has 15 to 20 days to settle this complaint by agreeing to my request.

6) Due to the mental harassment caused by the deficient product I wish to inform you that this complaint will be at your expense and I seek compensation for the mental agony caused due to the deficiency in services provided by HTC to me. I strongly recommend that HTC should be closed or banned from the market.

Yours truly,
S Karthikeyan