Huawei — Customer Care and Service Center is not providing proper response

Address:Patna, Bihar

Hi Sir, I was using huawei honor 6(H60-L04) phone.On 15th of july 2015 Screen of the phone has been broken. I called Customer Care they said Service center is not available in your city(Patna, Bihar). So I have traveled to Ara which is 60 KM from my place and have submitted the device.As I am going to USA on 30th July so I wanted to get my phone before that. For that I have raised one complain to the Customer care so that i can get my phone asap.The complain id for the same is #13220793. The Customer care people have committed that they will update me with the cost of repair and the delivery time within 48hr but its 4 days and I don't have any information regarding my phone. When I called service they don't pick the call and when I call customer care they say they don't have any update. I am very much frustrated with the service they are providing. I want my phone back asap. please help me out
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