Huawei — honor 9 lite has display issues - rainbow colours

Address:560102

This is about sr[protected]. I was regular honor customer and upgraded from honor6i to honor 9i lite before 7 months - purchased from flipkart. However, just within 7 months, phone's display is gone - its showing rainbow lines on whole screen. This happened without any physical damage - one day while driving in car and when phone was connected on bluetooth, i came out of car and saw that it suddenly lost display.
I went to huawei centre and to my surprise, they tried to manipulate by showing physical damage and so, they can not replace under warranty! They showed some minor wear-and-tear on egde (Not even on screen) and saying thats the reason display is gone! Any phone which will be used for few months will have some wear-and-tear and using it to reject warranty claim is cheating. I need to raise this case to consumer court for compensation.
Can huawei prove that in what condition if phone will have physical damage, it will only be in one edge for few milliliters and how it will affect display screen? This is just dishonesty and intentional cheating - would need to get lawyer to sue them.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Huawei
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    14%
    Complaints
    365
    Pending
    0
    Resolved
    52
    Huawei Phone
    +91 12 4477 4700
    Huawei Address
    14th Floor, Tower C, Unitech Cyber Park, Sector-39, Gurgaon, Haryana, India - 122002
    View all Huawei contact information