Huawei — Honor Holly Mobile Service delay without reason

Address:	Gurgaon, Haryana, 122011
Website:	huawei.com

Dear Huaei Team, I am writing this email since I am too much frustrated now after following up with your service center and call center. I had some defects in my device for which I submitted it in the service center in Gurgaon, India (Mbulls Services) on 19th Dec 2015. My Work Order No is Hu15-A[protected]. S. No. is T4SBBBB4B1215611. Till date it 4th week now but still I have no updates on my phone. Service Center people says "we have sent it to the company and they are not sending it back so we cannot do anything. We will give you once it is back from there." I lodged a complaint in your call center, but that also went in vain. They only register complaints but never call me back. a TAT of 48 hours was given to me to resolve my complain but it has been around 7 days now but no response. Today also when I called I got a response from 'Charul' to wait for some more time. She will TRY TO ARRANGE CALLBACK TODAY. But still there was no confirmation on this. I am completely disappointed with Huawei Services which I availed for the first time. I have 5 huawei phones in my family and this was my first experience with your services and this is what I get. Your phones are too good but service is really bad. Sorry to complain about this but this is what I have experienced here. Hope to hear from you soon and my complaint be resolved. Thanks, Harshit