Huawei — Huawei ascend 533

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My mobile Huawei is defective. I have been in touch with Huawei UK who refuse to honour the two year warranty even though I have proof of purchase and the date of my first contacting Huawei only exceeds the date of my purchase by one week. I feel that such adherence to the rules is pedantic and unnecessary. I have asked them to reconsider but they refuse.
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Can't. Get fingerprint I'd. Option in honour 5c model after system update. Factory reset also done 2 time.help

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