Huawei — Huawei holly honor service center - No Service warranty is availed and customer is getting frustrated

Address:

Varanasi, Uttar Pradesh

I have bought this mobile in november-2014, since then this is the 4th time, i have given my mobile my huawei honor holly for servicing.The problem is same evertime, whenever any calls come on mobile, the screen light doesn't get ON at its own.Everytime they said that its a software issue, its irritating, if its a software issue, it could come in every mobile of huawei honor holly.This time they accepted that its a hardware issue and now its already 20 days passed and mobile is in service centre and they are not responding properly, when it'll be fixed.Its under warranty and its too much irritating, i have not purchased this phone to keep it in service centre for so many days.Please help me regarding the same. My name- Pragati verma Complaint number- #1819 My phone number - [protected]/Alternate no - [protected] Address of huawei service centre : B58/12, A21, Gandhi Nagar Colony, Beside Satyam Maternity & Nursing Home, Sigra City : Varanasi Uttar Pradesh, India. Pincode : 221002. Contact details : Phone Number :[protected]/[protected]/[protected] Email-id : [protected]@gmail.com