Huawei India — Pathetically ignorant slow service

Address:

Pune, Maharashtra

Hi, I had submitted my phone for repair on 30 March 2015 at SURAJ TECHNOLOGY (Pune). Job Sheet no. for same is RNINA0009S[protected]. My phone was having random restart & sometimes power off issues. They gave me back my phone on 14 April 2015. On checking my phone for about 15 minutes it rebooted 1 time and after that it was not booting again, so I was asked to leave the phone again for repair. My concern here is that I had showed faith in huawei considering it was a brand company and I wont have problem in after sales services but this service by them has seriously disappointed me. I would also like to inform that Suraj Technology does not answer their calls, I called them frequently so many times for the past couple of weeks to know the update of my phone but they didnt answer or call back. Suraj Technology is about 20-25kms distance from my locality so its not easy for me to go there and inquire about my phone everyday.I have visited them few times their response was that they dont have any update from the chennai team. All this trouble of me going there has been to vain. I would not recommend this phone to anyone for such a lousy after sales services. In the first place how can they send back a phone without repairing it?Their technical team is not equipped to check the phone thoroughly? I have mailed them twice a week but after 2 replies they have stopped responding to it now. I posted about this on their facebook page for which they keep saying " our team will contact you in a week" for which 2 weeks have passed now and no call from their side. Finally I have lost hope in their team and posting a complaint here expecting them to atleast have some decency now if they are not hopelessly shameless.