Respected sir,
I wish to introduce myself that my name is gopi shanmugam, resident of chennai, tamilnadu, india – 600 104.
This is to inform you that i always used to purchase most of the products such as mobile phones, television and other electronic goods of japanese products though it is little bit costlier than the other makers, since i am having such tremendous faith and confidence over you people as you would never compromise on the quality of the products.
Thus, on 17th july, 2018 i have purchased a mobile phone of your make namely “huawei p20 lite midnight black with imei no. [protected] – [protected] through amazon india online shopping and the same was delivered to me on the very next day. Subsequently, i have started using the said mobile phone immediately on receipt of the same. While this be so, i have noticed intemperance warming on the device when it is used continuously for 10 minutes and i have not bothered and i thought it would be reduced on regular usage. But, it exists as on today. While this be so, during one night time usage of the first week of purchase a red line had appeared on the entire screen 3 mm from the right side edge of the device’s display when it was unlocked by using finger print and i thought the same might be the reflection of themes etc.,. But, it is very unfortunate that the said red line is appearing permanently on the display for the past 4 days which made me so embarrassed to use a defective device.
Immediately, i have approached the online seller by name amazon india customer care and sought for replacement of the device by explaining the defects persist over the same and they have refused to accede my demand of replacement as they have no return policy after 10 days from the date of purchase and i have been instructed to approach your authorized service centre. Instantaneously, i have approached your authorized service centre at no.201/c 34, n. R dave complex, 1st floor, second avenue, anna nagar chennai – 600 040 with all particulars of purchase and the technicians of the service centre have accepted that there is a defect after through scrutiny and informed me that the same could be rectified by replacing the display only when i made a request to replace the device itself as it is very much covered under your replacement police as stipulated in the warranty card, since it has been used for less than 20 days from the date of purchase. They have also not even considered my request and i have been informed to approach the amazon online india for replacement. As a result, i have been thrown from pillar to post from the day one of my request for replacement of my gadget for almost a week by customer care services, personal visit to your outlets. Moreover, i am not happy about either of your service because the said issues have not been rectified from any of your end and your acts are clear violations of the trade policies and also purely against natural justice.
Moreover, you are being a reputed company adopting such illegal methods to get extraordinary and illegal gain from genuine customer like me, is highly regrettable. Further, your service is not satisfactory and there is clear deficiency in service and unfair trade practice on your part. I have been put to undue hardship and mental agony from the day one of its purchase due to your conduct and deficiency of service and unfair trade practice and i am in distress by the conduct of your people. Now, i have no other alternate except to approach your good selves to recourse my remedy.
Hence, i hereby request your good selves to direct any of your authorized service people to replace my device by extending your replacement policy to me as a special case considering the facts and circumstances of the case and kindly do the needful and oblige.
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