Huawei — Not contactable on P10 repair status

Purchase a unit of P10 less than a month, set overheat, signal loss intermittent and etc. Send in repair (HW[protected], but service center uncontactable, no status update. Log case to huawei customer service (case ID[protected], even Huawei team unable to contact service center as well. Problem occurs since day 1, follow instruction from huawei techincal team diagnose step, failed. Advise from them, send in for repair. But no update!

I will need my phone and i very often to travel. Please someone get me an update!

Please at the end says no parts to replace or needs me to wait 2 weeks! Take note that i have this problem since day one. And it launch few days then i purchase this phone by trusting Huawei.

The situation i am facing now is i puchase from Huawei but they push me to authorize service centre (since Huawei do not have any, i am fine with it) but on authorizer not answering.

I just send in yesterday and i ask them clearly and inform that i will be away in another 2 days, they promise to updatr me. But they did not, maybe they busy, but i call in also no one is answering.

FYI, when i was there few customer complaints about their response but i still choose to believe and follow your SOP. And now i face the same issue.