Huawei — P40 dual sim 8gb 128gb ana-nx9

Address:Dusseldort, Germany

I bought this above SmartPhone somewhere ending December 2020.

Due to some accident at Dortmund Railway Station around a month ago, someone like to snatch my Phone but due to my resistance, it fell down and got some scratches on the backside and a bit of visible graze at the front screen. This incident was also observed by the Security Personnel is available at the Station Hall.

I had claimed a guaranty for this damage to your Customer Services but they just ignored it. Instead, they blame me for this damage and refused to grant any support.

I would like to request you to kindly look into the matter and spare me this damage caused to my Phone either repairing it or exchange it with the new one.

Still waiting for answer ...
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Jul 04, 2021
Updated by sajjadhus
Since I lodged my complaint issue on the subject matter, I have not heard any response from any Huawei Service station. Maybe nobody is taking care of view such a complaint or just simply ignore it. How can viewers justify this kind of attitude from Huawei Service Center? I will be glad to someone to write comments on this subject.
Complaint comments 

Comments

Dear Sirs
Thank you for your Email.

Honestly, it's now many days past since I had lodged my complaint to your Huawei Support Team in Germany. But simply they just ignored my every request and behaving very rudely with full of arrogance.

It was an accident that was viewed and witnessed by many people. But your Huawei German support and customer team blame this incident on my shoulder and refused to offer any help. If I would not have resisted, I could have lost my phone.

A few scratches appear on the back and front sides appear due to falling down my phone which I ask your support team to repair or to spare me a new device while this is under warranty.

I hope you will consider my request and forward it so that I can get some substitute help.

Thank you and hope to get some assistance from your side.

Sajjad Hussain
Mühlenstr. 22, 44145 Dortmund Germany

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