Huawei — Phone received un-repaired after 2 months and complaint still not addressed

Address:	Vadodara, Gujarat, 390002
Website:	www.huawei.com/in

I had submitted my phone Huawei Honor 6 (model - honor 6 H60-L04, IMEI No. [protected]) at the Huawei Service Center of Vadodara (Ensure Support Services Pvt Ltd) on 27th Oct, 2015. My phone is under warranty period. I understand that Huawei has a policy of repairing the phone within 15 days from the date of submission. However, while submitting my phone for repair, Ensure Services had intimated that it might take 25 days in wake of sending the device to Chennai as they are not authorized to open the device. I've been regularly following up with Ensure Services regarding my phone, but they have been telling me that they have not received back and to check again in a week if my phone is returned back. It has now been almost 2 months, I am without my phone. After repeatedly following up telephonically, today on 22nd Dec, 2015 when I personally visited Ensure Services, I came to know that my phone has not been repaired. Under the pretext of floods in Chennai and that the warehouse has been severely damaged, after 2 months from the date of submitting the device, my phone has been returned back un-repaired. Furthermore, it has been communicated that another services namely Aryan Technologies have been now looking after the Huawei customer services and I need to approach them now for the repairing. Being helpless, I had no other option to take my phone back from Ensure Services and approach Aryan Technologies now to get my phone repaired. Upon consulting them, I've been told that the server is out of order and they are yet not authorized and they cant accept my phone complaint / repair order now. I've been asked to approach them after a week after which they shall place a work order for my phone and send it to Chennai Service Centre and it will again take 25 days. THIS IS SO FRUSTRATING THAT EVEN AFTER THE PERIOD OF 2 MONTHS, I GET MY PHONE UN-REPAIRED. AND FURTHER, I AM ASKED TO SUBMIT MY PHONE AFTER A WEEK, AFTER WHICH IT WILL FURTHER TAKE AT LEAST 25 DAYS TO GET REPAIRED. This really does not make any sense. This means, for getting the Huawei phone repaired, one has to wait for 3-4 months and that too without any assurance of getting repaired. I seek your urgent intervention in the matter so that my phone is repaired as soon as possible. I have also send huawei a mail at service.hw.[protected]@huawei.com with my invoice copy attached but my mail hasn't been acknowledged yet. I would appreciate if the Service Centre / Customer Care please provide me the date / time by which my phone gets repaired and it is requested that time should be in days not in months. My contact no. is [protected] / [protected]. I am totally exhausted by the customer support services of huawei.