Huawei — Request for quotation

Address:	7785
Website:	Hello peter & consumer complainants

I went to Huawei store in Canal Walk Century City Cape town on Tuesday evening the 28/02/2017.I spoke to one of the sales consultants and requested a quotation on my Huawei Mate 7 Gold cellphone.i explained to the consultant that i had my cellphone screeen repaired by a cellphone shop.I explained to the consultant that a week after i had it repaired the cellphone just went dead and was warm and that i took it back to the store i had it repaired at and the repairer told me it was a software problem. I then explained to the Sales consultant at Huawei that i was requested from my attorneys get a official damaged report stating what was wrong with the cellphone and if it was due to the repair that was done to my screen that the cellphone was not in working condition anyone. The sale consultant told me he would be able to assist with an official RNA report stating everything that was wrong with the cellphone and what it would cost to repair or replace the cellphone but it would only be ready on wednesday. I was then told by the sales consultant that the report would be R150.00 which i agreed to.i I requested that the report be emailed to me and if i would get a receipt for the R150.00 for the quotation as it would be part of my claim for the attorneys which he agreed to.. I sent my my husband to collect the cellphone and the report today 02/03/2017 from Huawei store canal walk and when he paid the R150.00 he never got any receipt of payment for the report and he was told they will email the report to my email address stating that everything would be on their.The email i received today does not state anything that was agreed to. There was no quotation for any repairs or replacement of the cellphone and there was no receipt for the payment of R150.00.There was also no report stating what the damages was to the cell phone only that it was beyond economical repair and physical damages which i already knew, I understand why i had to pay R150.00 just to be told the cellphone is broken, again something i already knew. I find it frustrating having to drive so far for poor service delivery and ending up with information i already knew..i need urgent assistance with this matter as my attorneys are waiting on this report to claim my moneys back from the repairer.

Your assistance in regard would be highly appreciated.if some one from the store could plz contact me urgently would be much appreciated.