Humsafar Travels — Cheated on very High Tariff for Non AC Bus

Hi
I have travelled from Aurangabad (Maharashtra) to Mumbai on 26/06/22 mod night. I have booked the tickets for 3 persons @900/- each person via Humsafar Travels App. I have paid Rs 2700/- via online. The bus was about to pick us on 10:50pm on Aurangabad railway station but reached 30 minutes late.

After 30 minutes the Bus came MH09CV2800 which was worst & outdated. The problem was it was very noisy. The windows don't have handle to operate. The bus was like Roller coaster with very uncomfortable seats.

It has given me a lot of pain & my entire trip was spoilt.

Sir Kindly take necessary actions

Thanks & regards
Yasir Syed