Humsafar Travels — Complaint about baggage charges...

I was just travel from aurangabad to udgir with humsafar bus with my 4 kg papad box and one college bag... At that time cleaner take forcefully 50 rupees from and says its laggages charges and humsafar travels laggages policy is per person 10 kg so why he was forcefully take 50 rupees...at time of dropping
Humsafar take disciplinary action against driver and cleaner of 0055 gadi number aurangabad to udgir bus immediately...