Hush Puppies — Product is not comfortable/ staff is not ready to exchange the product

Neha Gautam Noida

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201031
Website:	bata.in/bataindia/br-15/hush-puppies.html

Hi team,
I need your help on urgent basis, i had purchased hush puppies shoes for my mother in last week of dec’16 in non sale period, but i had to exchange that product because she didn’t like it, then i went to hush puppies store on 2nd jan'17 to exchange it and brought another shoes which is inr 4999.00 (30% discounted, the footwear costed me inr 3499). Unfortunately that was a sale period.
Now my concern is, this product is tight from the toe and my mother is not at all able to wear this shoes. Recently i had visited to that particular store from where i brought this shoes and they checked the product (Product is unused) and suggested me to email you then he will exchange this product if they get the approval from hush puppies/bata.
I would like to add here that i'm a regular customer of hush puppies and inr 4999.00 is not a small amount to ignore. My mother is +60 year old and in this age if she wear such a uncomfortable shoes you can understand that how painful it will be. Hence i request you to please help me to exchange this particular product.
Please find the details below.
• name: neha gautam
• article number: 554-4166
• manufactured by: wolverine word wide icn. Hong kong city
• marketed by: bata india limited, kolkata
• mrp: inr 4999.00
• size: us 9/ uk 7
• mobile: [removed]
• product is not at all used, its purely new and unused.. Purchased from shop no 12, ground floor, great india place mall, sector 38, noida - 201301 up (India)

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Hush Puppies customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by Neha Gautam Noida Team, I have not received any solution from Hush Puppies, Request you to please help me. Thanks
Neha

Jan 14, 2017

Updated by Neha Gautam Noida Team,

Thanks for the positive response, However today morning I visited to Hush Puppies Store SHOP NO.12 GREAT INDIA PLACE MALL NOIDA U.P. I’m so much disappointed because Store Manager did not exchanged my product. I have shown him the original bill and shoes (Product is not at all used, ITS PURELY NEW and UNUSED) and I have shown him the email which I have received from Bata Customer Care on 9th Jan’17 but Instead of exchanging the product he told me ‘ In BATA email, there is nowhere written that I have to exchange your product, Store Manager has also taken the pics of the shows, He told me I will share the pics with the concern department and if they will approve to exchange your shoes then only I will exchange your product, He also told me that I want email where 100% exchange word is written and we have a different Email format for exchanging the product. I have told him the Exchange No is : A61779739 but he was not agree to exchange the product’’.
I’m not able to understand where is the gap in your process and what email format he was requesting.

On 9th Jan, I received call/email from BATA customer care and they advised me to visit Hush Puppies Store and show him the email for exchanging the product, but when I visit there they are saying some different process.

It’s not an easy for me and for my mother to visit the store again and again. Please discuss with Hush Puppies Store Manager and help me to solve this matter ASAP.

Also extend Due date of exchange the product because 20th Jan is on Friday and its working day for me I can only visit on Weekdays ( 21st or 22nd Jan).