I am raising a complaint regarding my HyugaLife order #[protected]. This is not only a case of a missing or incorrectly delivered product. There are serious concerns regarding the accuracy of the delivery status shown in the HyugaLife mobile application, payment collection, fulfillment, and customer support.
1. HyugaLife Mobile Application Shows an Incorrect Delivery Status
The HyugaLife mobile application shows my order/item as "Delivered".
However, the Labrada Super Mass Gainer 3kg – Chocolate Ice Cream, Quantity 1 was not present in the package I actually received.
Therefore, the status displayed in the company's mobile application does not match the actual delivery.
The delivery confirmation also states that the product was delivered, even though it was not physically included in my package.
2. Wrong Product Was Delivered
Instead of one of the products I ordered, I received:
MuscleBlaze Fish Oil 1000 mg
I did not order this product.
I have already provided photographs of the incorrectly delivered product and photographs of the other products I received, as requested by HyugaLife customer support.
3. Full Payment Was Taken Despite the Order Not Being Fulfilled Correctly
HyugaLife has already collected payment for the order, while the order was not actually fulfilled correctly.
One product is missing, another product is incorrect, yet the application continues to show the order as successfully delivered.
This raises serious concerns about how HyugaLife verifies its inventory, packing, dispatch and delivery status before marking an order as completed.
4. Concern Regarding an Out-of-Stock/Unavailable Product
I also want HyugaLife to explain how a product that was unavailable/out of stock, if that was the actual situation, could be shown as delivered in the mobile application.
I request clarification on:
Why was the product shown as delivered?
Why was I not informed about its unavailability?
Why was the order not marked as partially fulfilled or cancelled for that item?
How was the delivery confirmation generated?
What product and quantity were recorded during packing?
What was the recorded package weight at dispatch and delivery?
5. Extremely Poor Customer Support and Delayed Refund
The customer support experience has also been extremely disappointing.
I have repeatedly provided the information and photographs requested by the support team. Despite this, I am now being told that I have to wait 7–15 days for the refund.
The company has already taken my money, failed to deliver the complete order correctly, delivered a different product, and is now asking me to wait another 7–15 days to receive my money back.
This is extremely inconvenient and unacceptable from a customer's perspective.
Resolution Requested
I request HyugaLife to:
Correct the inaccurate "Delivered" status in the mobile application.
Explain why the missing Labrada Super Mass Gainer was marked as delivered.
Explain how an unavailable/out-of-stock item could be shown as successfully delivered.
Investigate why I received MuscleBlaze Fish Oil 1000 mg, which I did not order.
Process the applicable refund/replacement without unnecessary delay.
Provide the packing, dispatch and delivery records for Order #[protected].
Provide a written explanation regarding the inaccurate delivery status.
Provide confirmation of the refund initiation and transaction/reference details.
I have supporting evidence, including the order details, delivery confirmation, screenshots/details from the mobile application, photographs of the package, photographs of all products received, and communication with HyugaLife customer support.
Order Number: #[protected]
Missing Product: Labrada Super Mass Gainer 3kg – Chocolate Ice Cream
Incorrect Product Received: MuscleBlaze Fish Oil 1000 mg
Current Status in App: Delivered
Refund Timeline Given by Support: 7–15 days
I expect HyugaLife to take responsibility for the incorrect fulfillment and inaccurate delivery status and provide a proper resolution without further unnecessary delay.
This complaint is being raised because the issue involves not only a missing product, but also incorrect information displayed in the company's mobile application, payment being collected for an incompletely fulfilled order, incorrect product delivery, and an unnecessarily delayed refund process.
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