I am writing to raise a complaint regarding my recent order from HyugaLife, Order #[protected].
The order was marked as completely delivered, but after receiving and checking the package, I found that the order was not delivered correctly.
The following issues occurred:
Missing Product:
Labrada Super Mass Gainer 3kg – Chocolate Ice Cream, Quantity 1, was not included in the package.
Wrong Product Received:
Instead of one of the products I had ordered, I received MuscleBlaze Fish Oil 1000 mg, which was not part of my order.
The delivery confirmation email from HyugaLife itself lists the Labrada Super Mass Gainer among the delivered items, even though it was not physically present in the package.
I contacted HyugaLife customer support regarding this issue. Their support team requested photographs of all the products received, and I have provided the requested photographs for verification.
I am requesting HyugaLife to investigate the packing and delivery records for Order #[protected] and provide a proper resolution.
Resolution Requested
Deliver the missing Labrada Super Mass Gainer 3kg – Chocolate Ice Cream, Quantity 1.
Replace the incorrectly delivered MuscleBlaze Fish Oil 1000 mg with the exact product that I originally ordered.
Alternatively, provide an appropriate refund for the missing/incorrect items if replacement is not possible.
Provide confirmation that the complaint has been investigated and resolved.
I have supporting evidence, including the delivery confirmation email and photographs of all products actually received, and can provide these wherever required.
I am posting this complaint to formally document the issue and request a timely resolution from HyugaLife.
Order Number: #[protected]
Missing Item: Labrada Super Mass Gainer 3kg – Chocolate Ice Cream
Wrong Item Received: MuscleBlaze Fish Oil 1000 mg
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