IASE Deemed University — applied for degree 3 months ago

I have applied for my degree certificate 3 months ago, but i have still not received my degree certificate.
When i call the university phone no. They just tell me to call in other departments. I also have emailed my query on iase website, but they dont resolve the query they reply us about calling again.
Enrollment no: iasedu/pu/05/01/31638

The reply which i always get when i post a query on iase website

{your application of degree is under process. Degree/diploma will be issued asap after completion of this process. You can contact to incharge degree section on [protected], [protected] or degree. [protected]@gmail.com for further followup. }