Iberry India — Defected phone shipped

Address:

Bangalore, Karnataka

I got the AUXUS NUCLEA N1 phone delivered by iBerry on August 7th 2013. I paid 17000/- for this phone.They shipped a defected phone and since the same day i started having issues with the phone. I raised a support request with them the same day (August 7th). They said that they would exchange the phone free of cost to me. Its Nov 7th today and i got a call from them saying that they cannot send a fresh piece, they would repair the same phone (under paid services- for which il have to pay) and then resend the same piece. The cellphone had 1) Heating Issue (30secs and it heats up) 2) It corrupted Micro SD 8GB class 6 card. 3) Unable to read micro SD. 4) Screen was elevated from the hearing end (which caused bruises on my ear). Please help. iberry has the phone with them currently thats why i cannot send you the photo. However i hav the iberry support ticket number : 186651. It has the entire conversation proof. I got the AUXUS NUCLEA N1 phone delivered by iBerry on August 7th 2013. I paid 17000/- for this phone.They shipped a defected phone and since the same day i started having issues with the phone. I raised a support request with them the same day (August 7th). They said that they would exchange the phone free of cost to me. Its Nov 7th today and i got a call from them saying that they cannot send a fresh piece, they would repair the same phone (under paid services- for which il have to pay) and then resend the same piece. The cellphone had 1) Heating Issue (30secs and it heats up) 2) It corrupted Micro SD 8GB class 6 card. 3) Unable to read micro SD. 4) Screen was elevated from the hearing end (which caused bruises on my ear). Please help. iberry has the phone with them currently thats why i cannot send you the photo. However i hav the iberry support ticket number : 186651. It has the entire conversation proof.