iBerry India Complaints & Reviews

I complained about the heating while using phone. Kindly let me know what to do..

It was purchased by ebay in nov.2014 & was automatically dead within a period of a year. I had tried to repair by many skilled technicians but the handset was not restart/on.
I registered my complaint /grievances so many times but still date no any action has been taken to solve ny complaint nor any single reply or replacement has been given to me.

I had ordered battery for iberry's auxus note 5.5 on 19sep2017, order no 22482. Due to out of stock, iberry's executive called me and told that battery is out of stock and your money will be refunded soon.

I am surprised that, even after near to three months from the date of order, money is not refunded to my original mode of payment which was credit card.

Kindly help in getting my issue resolved and action against this company.

I have purchased iberry axsus p8000 from ebay on 15.07.2016 the imei no of phone is [protected] and [protected] and serial no is mt6753 which is written on battery now my phone is not working i have shown it to various servioce centres but all in vain now i want to get it repaired from authorised service center of axsus phones but i am unable to locate any in my state please help me.

I purchased the device iberry auxus nuclea n2 in 2014. Since that time i am facing many problems. 1) to start with the biggest one is the false battery specs provided by the company. The company claims it to be 3500 mah but various apps show it to be not more than 1200mah. I had complained this in 2014 but no resolution has been provided. After the warranty ended in just 2 months the battery inflated and burst. Thus i purchased a new battery in 2016 and faced the same problem. So i complained within the warranty period but till date the company hasn't taken any action. They ask me to send the device to chennai and bear the postal charges rather than initiating a pickup or refunding the postal charges. 2) the company claimed in 2014 that there will be free ota upgrade to android kitkat within months but till date nothing as such has happened. Not even a single ota upgrade or security update was given. 3) within months of purchase the charger as well as the mobile charging port stopped working. So i had to purchase a wireless charger rather than the company being its duty to change the port or repair it being within warranty.
I would want a resolution as soon as possible as i am fed up of making calls and writing emails to the company.

I had purchased a auxus aura a1 mobile through ebay in nov, 2014. But from last 6 months, it is dead. Technicians says that due to non function of mother board, it is dead.
It is very regret to state that how can damages mother board of iberry's auxus aura a1 within two years?
Kindly supply me a mother board or pl. Get repair my auxus aura a1 mobile phone.

I had purchased Auxus Aura A1 in Nov, 2014 through ebay. Without any reason or damage, surprisingly it was dead . I have gone through each and every reputed Mobile Repairs Shop, mechanics says that Mother Board of the said hand is not working and therefore the Auxus Aura A1 mobile handset is Dead.
I want to replacement my Auxus Aura A1 mobile phone. If there is not availability of Auxus Aura A1 mobile handset, then please get repair my Auxus Aura A1 Mobile handset.

EBay seller diggital_estore is selling defective iberry auxus products and when I told to return it they say we are not taking it back I am facing many problems with the I want my money back . the phone is not working getting hot very fast battery told 3000mah and giving only 1000 mah and other issues also with the phone the seller is selling fake products to the people and selling it for a high cost

Please help me I am tushar ghai of bilaspur c.g. I bought a phone from the company auxus stunner and it was told that the battery capacity is 3000mah but in all battery apps it is showing 1000 mah and there are many other problems too.when I tell them they say that the app is third party and refuses to help me please help me out this is a very hu.ble request from my side please help me I have attached photos which shows It told 3000mah and giving only 1000mah battery with several other problems

I had purchased a Mobile from iberry during August 2015.
Mobile Model : AUXUS Note 5.5
Mc. Sl. No. : NT[protected]
with IMEI No. 1 : [protected]
IMEI No. 2 : [protected]
Also I had purchased one extra battery for the same in the same month.
The original battery which came with Mobile lasted for eight months. Then it started swelling and the Mobile used to get heated up fast and hence I have to replace with the second battery in May 2016. And in November 2016 the second battery also started swelling. When I contacted iBerry customer care, they said battery for AUXUS Note 5.5 is out of stock and will be available in a month. But since then I have been calling up to their customer support people and inquiring regarding the battery.
And today they have crossed all limits. The representative says this mobile is discontinued and they cannot supply any battery now.
This means we have to throw down in dustbin a Mobile purchased in Mid 2015 which costs us nearly 16000/-.
I need the battery badly.
Is some one listening. Then please drag this iBerry India company to consumer court / Consumer Forum.

Hi,

I have purchased iberry auxus mobile on ebay. I got the product with defective accessories, I opted for return of the product but they did not take and said they are under warranty so get it repaired in service center.

Now I had some display issue with the phone, i have given to iberry authorized
service center in hyderabad on Ist October 2016. They said there is some motherboard problem so we ll send mobile to company and get it repaired since it is under warranty. Till date I did not get any update from them(28 days completed) so i called customer care regarding the same now they say the product is damaged so we can't offer warranty we ll proceed further if you pay money only.

Can you please help me out ...

Regarding ticket number 188342.

Kindly refer the ticket and go thro the complaint and help me how to come out of this.

I can assure you that the pic which you have sent is not related to my mobile. Dont cheat people like this. After done restore factory settings my mobile display is not working. There no physical damage in my mobile. If is there any physical damage while giving to your authorized service center person will come to know then they should inform us then & there its self. This physical damage as done from service center person. Not to send any pics which is even not related to my mobile. So please give proper resolution.

Note: in your pics mobile is having back panel but i didnt gave back panel. Your pics are faked.

Hi i have purchased iberry auxus beast from snapdeal order id : [protected], order placed on:[protected]:06:32, as u can check last time i did complaint against them also at that time was problem was resolved after 8 mnth but now again problem is that after resolving past issue i got my mobile from company but its battery was fully damaged nd fattened. So i request service center nd even call to toll free number of company to provide me battery but till now they didnt provide me battery as they always use to speaks they will give in 15 days but almost 3 mionth passes battery is out of stock. Please tell me how company is selling this mobile still now in snapdeal if spare is not available. Sir please take action on this fraud company as this is selling on snapdeal but still cant provide me battery. Under i have attached the screenshot for showing still snapdeal is selling the phones nd this company speaks they have not battery.

I purchase auxus beast from ebay on 25/07/2015

in use of 8 month its battery gets sweled ( big)
i am searching for additional battery from last two month it is not available any wher, even on iberry online store also.

at present phone unable to use,

how i can get additional battery,

and why battery get sweled

now it became so big, it broke the screen,

looks this battery may blast any time

Dear sir/ madam,

I have purchased i berry auxus one in jan-2015 through ebay now i am unable to open the password protection with correct password. When i remove the battery & start the password is accepting for few seconds after words same problem is arriving. Please advise how to sort out this issue..

Model: auxus one on[protected]
Imei:[protected]
Imei:[protected]

Sir, I had bought an iberry india Auxu Beast mobile online from Snapdeal. After using it for a few months the battery started swelling and then within a short time it swelled up so much that it's back cover came off and refused to set again. I complained to iberry but they told me that it was because of improper charging although I know fully well how to charge a smartphone. I then purchased a new battery from their e-store for Rs. 990.00. The new battery also started swelling again and this time too the back cover came off making it impossible to fit it back again. I complained to iberry again about the faulty battery/phone but this time too they gave the same answer that I did not charge my smartphone properly although I have four smartphones used by my family. Till date they have remained silent and have neither replaced the smartphone or the faulty battery. I do not know what is actually the fault whether it is the smartphone or its battery. Kindly intervene and let me know. Thanking you.

Yours faithfully,
Edward Gomes
Mobile: [protected]
PO Dishergarh, District Burdwan (West Bengal)
PIN 713333

Mon, feb 29 2016 05:37 pm
Today morning in my mobile remove the sim card and re insert into mobile after that my mobile asking please enter the privacy protection password and network signal also not getting i cant use my mobile kindly resolved my problem.

Order number - ebay- id:[protected] on 06-jan-16.
Model: auxus prime p8000
Imei 1:[protected]
Imei 2:[protected]
Tue, mar 1 2016 02:18 pm - staff
Dear mahendra kumar g,

With reference to the telephonic conversation, we request you to share us the snapshots of the following to check the physical condition and assist you further.

1. Touch & display
2. Back panel
3. Frame

Hence, you can send us the snapshots as an email attachment by directly replying to this email or kindly attach and send it to [protected]@iberry.Asia to proceed further.

Best regards,
Auxus - technical support
Tue, mar 1 2016 03:09 pm
Img_20160301_[protected].Jpg (1.4 mb)
Mobile getting more heating.
Tue, mar 1 2016 03:30 pm
Img_20160301_[protected].Jpg (1.8 mb) img_20160301_[protected].Jpg (1.3 mb) img_20160301_[protected].Jpg (1.6 mb)
Hi iberry,

Refer ticket number #188342

Order number - ebay- id:[protected] on 06-jan-16.
Model: auxus prime p8000
Imei 1:[protected]
Imei 2:[protected]

I visit my near by service centre in salem . They reply its not possible
Here need to be send company in delhi it will take 1 month.

Herewith i have attached the screen shot for your reference.

Note:

1. Privacy password protection asking.
2. Mobile getting more heating can bale to hearing.
3. Mobile back camera clarity is not good.

Kindly replace my mobile .


Thanks and regards.
G.Mahendra kumar.

On tue, mar 1, 2016 at 3:09 pm, iberry auxus wrote:


Tue, mar 1 2016 04:46 pm - staff
Dear mahendra kumar g,

If you would like to analyse the product in our chennai service centre, kindly pack your auxus prime p8000 in the original box safely and securely to avoid any damage in transit and send it to the below mentioned address.

Iberry india [188342]
Building no: 4,
4/42 second lane beach,
Chennai - 600 001
Phone[protected].

We would not be able to claim the insurance against any damage from the courier service if the product is received in damaged condition.

Best regards,
Auxus - technical support
Wed, mar 2 2016 06:13 pm
Hi,

As per trailing mail i send my mobile safety and securely through
Professional courier service may be it will be reach tomorrow.

Note:list of issue:

1. Privacy password protection asking.
2. Mobile getting more heating can bale to hearing.
3. Mobile back camera clarity is not good.


Note:

If any software updation i will accept .
Any service are changing the board anything will not accept in such case
Replace to new mobile.


While return would not be able to claim the insurance against any damage
From the courier service if the product is received in damaged condition.


Regards,
G.Mahendra kumar


On tue, mar 1, 2016 at 4:46 pm, iberry auxus wrote:


Thu, mar 3 2016 11:35 am - staff
Dear mahendra kumar g,

With reference to the trail mail, we thank you for sharing the confirmation we will update once we receive the product at the chennai service center.

Hence, we request you to bear with us in the interim.

Best regards,
Auxus - technical support
Fri, mar 4 2016 07:13 pm
Status_2016_03_04_190542.Png (30.6 kb)
Hi,

We didn't get any conformation message from your end myself track the
Courier service, product is delivered.Kindly find the attachment.

Kindly update the status.


Regards,
G.Mahendra kumar.

On thu, mar 3, 2016 at 11:35 am, iberry auxus wrote:


Fri, mar 4 2016 07:37 pm - staff
Dear mahendra kumar g,

We are in receipt of your product and it has been forwarded to our technical team.

We will update you the status within 3-5 working days.

Received contents:

1. Phone,
2. Battery,
3. Back panel.

Best regards,
Auxus - technical support
Wed, mar 9 2016 12:36 pm
Hi,

Still yet not received any status regarding my mobile.

Regards,
G.Mahendra kumar
Thu, mar 10 2016 03:44 pm - staff
Dear mahendra kumar g,

As discussed over the phone, your product is being handled by our quality checking team and we are expecting the revert on the same in 24-48 working hours.

We will keep you posted on this.

Best regards,
Auxus - technical support
Mon, mar 14 2016 10:32 am - staff
Dear mahendra kumar g,

We have dispatched your product to the given address on 12-mar-2016 through speed post and the awb number is et[protected]in

For any assistance, kindly contact our customer care toll free support[protected] between 10 am to 6 pm on all working days.

Best regards,
Auxus - technical support
Mon, mar 14 2016 01:21 pm
Hi,

I will update once we receive the product.

Note.

Kindly give the detail what service is done against my query's.


Regards,
G.Mahendra kumar.
Tue, mar 15 2016 05:04 pm - staff
Dear mahendra kumar g,

As per the update from our technical team, we have replaced the finger print sensor of your product and updated with the latest firmware available with us.

Kindly update us once you receive the product.

Best regards,
Auxus - technical support
Thu, mar 17 2016 03:50 pm
Hi,

Thank for your reply ..

Since i am in out of state i am unable to check the product i will return
Back on monday and reply you.

Note:

What about more heating ?
Camera clarity issue?

Regards,
G.Mahendra kumar.

On tue, mar 15, 2016 at 5:04 pm, iberry auxus wrote:


Mon, mar 21 2016 12:29 pm
Hi,

I received my phone but problem is not yet solve after 15 day only that privacy protection password is release.

Important note:

My finger print password is not working.
My mobile battery back cover is little bit bent damage.
Still mobile heating and camera clarity not yet solved.
Myself already inform you any service are changing the board anything will not accept in such case.

Regards,
G.Mahendra kumar.


Tue, mar 22 2016 12:46 pm - staff
Dear mahendra kumar g,

As discussed over the phone, kindly share us the snapshots of your product to analyse the issue and assist you further.

Best regards,
Auxus - technical support
Tue, mar 22 2016 01:34 pm
2016_03_22_130429.Png (0.2 mb) img_20160322_125108.Jpg (1.4 mb) img_20160322_125205.Jpg (1.1 mb) img_20160322_125249.Jpg (1.1 mb) open_2016_03_22_132255.Png (46.3 kb) img_20160322_125123.Jpg (1.5 mb)
Hi,

As per discussed herewith i have attached the screen shot and video file
For your reference.

Kindly do needfully.

Please note.

After purchase new mobile i have not even used for 15 days.


- while speaking over the mobile for minimum 10mins, its getting over
Heated. We cannot speak for long time.
- battery & quality check seal is tampered.
- finger touch sensor is not working.
- camera clarity is not good.


Thanks and regards,
G.Mahendra kumar


On tue, mar 22, 2016 at 12:46 pm, iberry auxus wrote:


Tue, mar 22 2016 03:17 pm
Img_20160322_150918.Jpg (1.6 mb)

Hi,

We missed out one point against the ticket 188342.

Mobile back panel cover is not fixing properly kindly find the attachment. As discussed with phone.
Thu, mar 24 2016 11:27 am - staff
Dear mahendra kumar g,

As discussed over the phone, we have forwarded your call back request to our escalation team and you will get a revert on the same within 24-48 business hours.

Best regards,
Auxus - technical support
Thu, mar 24 2016 03:53 pm - staff
Dear mahendra kumar g,

As discussed over the phone, we have forwarded these details to the concerned team and we are expecting the revert on the same within 24 business hours.

Best regards,
Auxus - escalation desk
Mon, mar 28 2016 05:26 pm - staff
Dear mahendra kumar g,

As discussed over the phone, we request you to share us the snapshots of the following to check the physical condition of your product.

1. Touch & display
2. Frame
3. Back panel

You can send us the snapshots as an email attachment by directly replying to this email or kindly attach and send it to [protected]@iberry.Asia to proceed further.

Also, on escalation we have received an approval to initiate the pickup for your product.Hence, we request you to update us your complete address with postal pin code for further assistance.

Best regards,
Auxus - escalation desk
Tue, mar 29 2016 02:40 pm
Img_20160329_[protected]_hdr.Jpg (1.5 mb) img_20160329_[protected]_hdr.Jpg (2.1 mb) img_20160329_[protected].Jpg (1.3 mb) img_20160329_[protected].Jpg (1.3 mb) img_20160329_[protected].Jpg (2 mb) img_20160329_[protected]_hdr.Jpg (1.6 mb) img_20160329_[protected].Jpg (1.4 mb)
Hi,

As discussed over the phone, i share the snapshots of the my product.


Kindly replace the my mobile are give me the cash back.

Issues:


- now i am facing display problem while making a call screen is getting
Plinking.
- back panel cover is not stetted properly.

- while speaking over the mobile for 10 min, it’s getting overheated, we
Cannot speak for long time.

- battery & quality check seal is tampered.

- finger touch sensor is not working.

- camera clarity is not good.


Pick up address:


Knk nexgen construction private ltd, ,
Greystone home llp, #359
Ashoka pillar road, jayanagar 1st block,
Madavan park.
Oppsit indian oil petrol bunk.
Bangalore -560011.
Mobile –[protected].

Regards,
G.Mahendra kumar


On mon, mar 28, 2016 at 5:26 pm, iberry auxus wrote:


Tue, mar 29 2016 04:35 pm - staff
Dear mahendra kumar g,

As discussed over the phone, pickup will be initiating at your address by 30/03/2016 and within 3 to 5 working days the courier person will collect your product from the mentioned address.

Kindly pack the product in the original box safely and securely to avoid any damage in transit and hand it over to the courier person.

We would not be able to claim the insurance against any damage from the courier service if the product is received in damaged condition.

Please mention the "to address" as given below:

To,
Iberry india [188342]
Building no : 4,
4/42 second lane beach,
Chennai - 600 001
Phone[protected]

Kindly update us once the pickup is done.

Best regards,
Auxus - escalation desk
Wed, mar 30 2016 03:51 pm - staff
Dear mahendra kumar g,

As per the update from the concerned team, pickup has been initiated at your address with the following collection reference number:53584 through bluedart courier. Hence, kindly update us once the pickup is done.

Best regards,
Auxus - escalation desk
Sat, apr 2 2016 10:31 am
Hi,

Still yet no one come and pick-up the product.Kindly initiated the pick up service fast.

Regards,
G.Mahendra kumar.
Sat, apr 2 2016 02:43 pm
Hi,

Product is delivered to bule dart .

Pod- [protected].
Sat, apr 2 2016 03:22 pm - staff
Dear mahendra kumar g,

Thanks for your message.

We will update you once we receive the product in our chennai service center.

Best regards,
Auxus - escalation desk
Mon, apr 4 2016 05:59 pm
Courier_2016_04_04_175242.Png (16.7 kb)
Hi,

Not yet get any update from your end about my product received are not.

While track the order courier status showing shipment delivered.Kindly find the attachement.

Regards,
G.Mahendra kumar.
Tue, apr 5 2016 03:51 pm - staff
12718.Jpg (0.2 mb)
Dear mahendra kumar g,

We are in receipt of your product. During the preliminary analysis we noticed that your device has suffered a physical damage(Battery door damaged). Since your product has suffered a physical damage the warranty is void and we will be able to process it only under paid service.

We will be updating more details on this shortly after your device is thoroughly analyzed by our technical team.

For your information, kindly find the snapshot of your product from the attachment of this mail.

Received contents:

1. Phone,
2. Battery,
3. Back panel.

Best regards,
Auxus - technical support
Tue, apr 5 2016 06:20 pm
Hi,

I have been very gentle with your standard process & after following all ur process every time ur customer support disappointed me. I am well educated from it back gourd. I know the basic that we should not tamper new mobile phone & if we tamper we cannot claim warranty. Even i[censored] have some basic call centre ethics please listen to my conversations with your customer support executives. Before i received ur mail about tampering the mobile phone i have informed ur executive that ur (Technician) tampered my mobile phone battery & damaged back panel while replacing finger print sensor. More over if some great technician replaces something from mobile phone they should send damaged part (Finger print sensor) to me along with mobile phone in return courier i[censored] have replaced finger print sensor or not how do i believe now? I have already asked all these questions before to ur customer support executive, please analyse call records for better clarification. Even i have sent a mail with screen shots & videos on "tue, mar 22 2016 01:34 pm". I already lost my patience, whatever problems i was

Mobile getting more heating can able to hearing.
Mobile back camera clarity is not good.
Finger print sensor not working
Battery tampered by ur technician
Back panel has been damaged by ur technician
Display is blinking after finger print sensor replaced by ur technician.

After all spending good amount of money on ur brand new mobile phone which i received from ur end am not satisfied with it, so its better replace my mobile phone or refund my money back with all courier charges which i spent & also demanding for compensation for spending my time on ur worthless services. If not i have all the conversation recordings with ur customer support support executive & mail conversation records. I will post it in all "social media's" & also go with legal actions.

Regards,
G.Mahendra kumar.
Tue, apr 5 2016 06:23 pm
Hi,

I have been very gentle with your standard process & after following all ur
Process every time ur customer support disappointed me. I am well educated
From it back gourd. I know the basic that we should not tamper new mobile
Phone & if we tamper we cannot claim warranty. Even i[censored] have some basic
Call centre ethics please listen to my conversations with your customer
Support executives. Before i received ur mail about tampering the mobile
Phone i have informed ur executive that ur (Technician) tampered my mobile
Phone battery & damaged back panel while replacing finger print sensor.
More over if some great technician replaces something from mobile phone
They should send damaged part (Finger print sensor) to me along with mobile
Phone in return courier i[censored] have replaced finger print sensor or not how
Do i believe now? I have already asked all these questions before to ur
Customer support executive, please analyse call records for better
Clarification. Even i have sent a mail with screen shots & videos on "tue,
Mar 22 2016 01:34 pm". I already lost my patience, whatever problems i was

Mobile getting more heating can able to hearing.
Mobile back camera clarity is not good.
Finger print sensor not working
Battery tampered by ur technician
Back panel has been damaged by ur technician
Display is blinking after finger print sensor replaced by ur technician.

After all spending good amount of money on ur brand new mobile phone which
I received from ur end am not satisfied with it, so its better replace my
Mobile phone or refund my money back with all courier charges which i spent
& also demanding for compensation for spending my time on ur worthless
Services. If not i have all the conversation recordings with ur customer
Support support executive & mail conversation records. I will post it in
All "social media's" & also go with legal actions.

Regards,
G.Mahendra kumar.

On tue, apr 5, 2016 at 3:51 pm, iberry auxus wrote:


Thu, apr 7 2016 01:03 pm - staff
Dear mahendra kumar g,

As discussed over the phone and as per the update from our operations team, your product is being handled by the testing team in our chennai service center and we will update you the status within 2-3 working days.

Best regards,
Auxus - escalation desk
Fri, apr 8 2016 03:34 pm - staff
12718_p8000_compressed.Mp4 (7.4 mb)
Dear mahendra kumar g,

Kindly find the attached video of your product's functionality and share us the confirmation to dispatch the same.

Best regards,
Auxus - escalation desk
Mon, apr 11 2016 05:59 pm - staff
Dear mahendra kumar g,

As discussed over the phone, we request you to check the video proof of your product's functionality which is shared in the previous mail and confirm us to dispatch the same.

Best regards,
Auxus - escalation desk
Wed, apr 13 2016 12:02 pm
Hi team,

Before confirming i need some clarifications regarding ur resolutions:

Mobile getting more heating can able to hearing. (Unresolved: its not visible in ur latest video clipping)
Mobile back camera clarity is not good.(Unresolved: its not visible in ur latest video clipping)
Finger print sensor not working. (Resolved: as i checked u have confirmed that finger print sensor is working)
Battery tampered by ur technician.(Unresolved: its not visible in ur latest video clipping)
Back panel has been damaged by ur technician. (Resolved: its not visible in ur latest video clipping)

Display is blinking after finger print sensor replaced by ur technician. (Resolved: as i analysed ur video clipping hope this issue is been resolved).

But please check with my other unresolved complaints mentioned above & get back to me at the earliest. Am already in pain by paying cash to ur mobile phone but still not there is huge delay in giving permanent resolutions for my above complaints.

After ur resolution if i face same above issues or any technical issue with the same mobile phone, kindly refund the complete amount or replace the new mobile phone.

Regards,
G.Mahendra kumar
Thu, apr 14 2016 11:34 am - staff
Dear mahendra kumar g,

With reference to the trail mail, we would like to inform you that we have forwarded a request to the concerned team to reanalyze your product and requested to place on observation to check the status. Also we will make sure that your product is checked thoroughly and all the bugs are fixed before it is dispatched to you.

Best regards,
Auxus - escalation desk
Sat, apr 16 2016 11:29 am - staff
Dear mahendra kumar g,

Kindly find the attached video link of your product's functionality and share us the confirmation to dispatch the same.

Best regards,
Auxus - escalation desk
Sat, apr 16 2016 11:30 am - staff
Dear mahendra kumar g,

Kindly ignore the previous mail.

Kindly find the attached video link of your product's functionality and share us the confirmation to dispatch the same.

http://www.Iberry.Asia/video/12718_20160414.Zip

Best regards,
Auxus - escalation desk
Sat, apr 16 2016 12:14 pm
Hi,

As i checked the video link hope my issues been resolved to recheck on the same kindly send my mobile back to me. But please make sure there should not be any technical error or physical damage from your end. Each time i cant run piller to post as i already wasted my time by purchasing ur mobile.

Regards,
G.Mahendra kumar
Sat, apr 16 2016 03:01 pm - staff
Dear mahendra kumar g,

As discussed over the phone and as per the update from our operations team, your product is getting dispatch today to the mentioned address and we will update you the tracking details once it available with us.

Best regards,
Auxus - escalation desk
Sat, apr 16 2016 07:08 pm - staff
Dear mahendra kumar g,

We have dispatched your product to the given address on 16-apr-2016 through aramex and the awb number is [protected]

For any assistance, kindly contact our customer care toll free support[protected] between 10 am to 6 pm on all working days.

Best regards,
Auxus - technical support
Thu, apr 21 2016 12:07 pm
Hi,

Am worried that i have purchased mobile phone or micro woven. If am on call/using any app for 2 mins mobile is getting over heated. Moreover mobile sim1 slot is loose. Awaiting for your permanent resolution. I have raised many issues before it took long time to resolve even it was not my fault. Each time i will raise issue you people take your on time to resolve issues & sending my mobile each time through courier doesn't work out. I already informed you guys to give permanent solution. But each time u guys failed in that. So please ask any of your manager to contact me with complete history of my complaints with proper solutions. Hope you guys get back to me soon.

Reagrds,
G.Mahendra kumar.
Fri, apr 22 2016 04:49 pm - staff
Dear mahendra kumar g,

As discussed over the phone, kindly visit the nearby authorized service center with the invoice copy for further analysis of your product and update us on the same.

For more information about our service centers, please visit http://sc.Iberry.Asia/

Best regards,
Auxus - escalation desk

I bought a phone worth 13, 999/- INR.
The sold me a internàlly damaged product.
Now after sending them twicely, they are saying they didn't received the phone, while the service center had sent them my fone 3months ago.
Jobsheet no - RVSRN1512STM00043
IMEI- [protected]/34.

Please do help.

Hi, this is Raju, I have raised claim for refund my money because the phone get over heating problem it causes brain to be get damage so i placed claim, eBay customer support people called me and I have explained problem abt phone, automatically phone disconnected and sent mail regarding your claim id closed.I have used 10 to 15 android mobiles different company's and previously I have purchased ""Auxus One"" from ebay that was nice phone, that's why I go for Auxus mobile, it is looking nice and nice features but it is very dangerous phone because it is over heated, easily we can make omlet on phone with out pan. My eyes and nerves got damage if I use this phone plz resolve this and plz refund my money or replace my phone (not prime p8000) if this issue has not resolved I was go to consumer court, so plz replace or refund.(Before purchase I am so exited about this phone) Hence I request you to plz cancel the order and return and refund my money plz. the phone get over heated, plzzzzzzzz respond

Dear Sir, I have An Iberry Mobile N1. It has some software issues. But When i call to customer care they not respond proper and during his process my phone is dead, when i demand solution they want money to Repair. Date of Incident[protected] Product Code- N[protected] Model name -iberry Auxus nuclea N1 Communication id with Repair Center Chennai- 334598 Contact of Company- [protected] I want to Repair my Mobile Without any payment Becuse its faulted by company representative. I need full working of my mobile.