Iberry India — iBerry Auxux Phone - issues & WORST Support

Address:

Chennai, Tamil Nadu

My Dear Friends, I want to share my experience about iBerry AUXUS Phone & experience dealing with iBerry Support Team. I just want to summarize the overall before you can go through full history #.This iBerry AUXUX One is a WORST phone because - Battery is not 3200mAh - if you are browsing on 3G or WIFI - battery life is less than 70 min. - SIM2 DONT WORK yet all (though you upgrade the firmware) - Worst Customer care support. NO Escalation or Supervisors available to escalate the issue Full details of the issues: I purchased the product on 21st Dec & it got delivered on 14th Jan. (as promised) After couple of days i noticed that SIM2 is not working with any SIM (Vodafone & Airtel). Then i reported this to eBay seller & i after few days i was told to launch a complaint with iBerry Support in http://support.iberry.asia I did the same on 19th Jan and then started providing evidences. After so much of followup, finally they provided new firmware and upgraded. But still problem not resolved. Then requested me to post this to their Collection Center in Chennai. Meanwhile i found that Battery is only 1000mAh and i provided evidences for the same thorough 3rd party Apps. Also some times battery getting dropped from 50% to 5% all of a sudden. I sent the product on 5th Jan & received on 9th Jan. Then i started followup about by when they can confirm me back on the status... Even today 23rd Jan, still they say they have not confirmed any status on the same. I called up today and checked what's happening on my product. It is a GREAT SURPRISE for me to listen back from them that "MY PHONE IS PERFECTLY FINE & THERE IS NO ISSUE YET ALL"... I was shocked to listen to this and unable to talk for couple of minutes... I am unable to answer to myself on what i have been providing as evidences all these days & talking to customer care about getting my phone issue resolved. They are asking me to confirm back over phone so that they can send back the device... I dont know what to i should say to these WORST customer care team who dont even want to see what is the issue reported & how they should confirm back to customer on resolution from Tech team. I asked for their Supervisor / Manager to talk about my issue. But they confirmed there is no such people around all the time and they have their own internal rules. I asked for arranging a call back from any of their superiors, but it was confirmed that they cannot as they have some strict policies around not to call back any customers. Few point to remember for this iBerry Phones: 1. If you notice these iBerry devices SOLD only through eBay. Not through any other centers, because there is no direct way of Customer can contact the seller other than phone & email... Which gives them flexibility of escaping from customer issue. 2. Customer care center is in Chennai & i tried going to their Office. But it was not allowed any customer to visit & it is a restricted center. 3. Other than contacting on Customer care number there is no Management people contacts available because of these fraud against customer complaints is very easy to escape and we cannot make anyone accountable for the same. 4. Worst support system as they take 20 days only to check the product and update against only customer follow-up. There is no Escalation or Floor Supervisor or Manager on Customer escalations Keeping all these things in mind, please be careful before you deal with any of iBerry phones... May be like me so many other buyers might have been cheated with this company on Service & Support. Please be careful before choosing Companies like this who NEVER STAND ON THEIR PROMISE. Thanks for reading Kumar