[Resolved] Ibibo Group / Goibibo — 25 april bijnor hotel booking is horrible experience for me

vinay bansal

from Chennai, Tamil Nadu

Address:	Meerut, Uttar Pradesh, 250001
Website:	goibibo

On 25 april i book a hotel at bijnor from goibibo. But after reaching at bijnor i search hotel for an hour. Finally my phone call connect to hotel paras staff only then i came to know goibibo given me bijnor booking hotel at chandpur which is 35 km far away from bijnor. Paras hotel chandpur is a very supporting staff they informed me this is not the 1st time every time passengers get misguide but goibibo is not reflecting chandpur separate from bijnor.. Goibibo is not trying to give the solution and still goibibo not refund my booking amount. Finally i check in another hotel in bijnor

Booking id: htlqd5prmd

Booked on: april 24, 2018, 9:38 p. M. Ist

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Jun 10, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

Ibibo Group / Goibibo Customer Care's response Dear Mr. Bansal,

Greetings from Goibibo

This is in regards to the cancellation request received for your booking id- HTLQD5PRMD.

Please be informed that your booking has been successfully cancelled on full refund. Your refund amount is INR 528/-.The refund will reflect into the same source through which the payment was made in another 5-14 working days depending on your bank’s processing cycle.

Thank you for your patience and understanding in the interim.

Thanks & Regards,
Parul Yadav
Customer Delight
Contact:[protected] am-6 pm)
Available all Days (except Sun)