[Resolved]  Ibibo Group / Goibibo — 5000 for a hotel which worth 5 rupees

Address:	New Delhi, Delhi, 110092
Website:	www.goibibo.com

I was stranded at night because the number of the hotel provided on the app was dead, which was accepted by the hotel manager when i checked in. Location given on the app is a ditch, the exact location is on the top of the mountain. I kept calling the hotel number from 9 pm to 11 pm but no 1 answered the call. Then i called the customer service team and made me wait for 18 mins to connect to hotel. When i came into the room and thew my bag the dust below the bed came out like anything. Whole place was dirty. Curtains and bed sheets were washed in 1980. The pics shown on the app are enhanced. Blanket was smelly and the room was occupied by mosquitoes. There was no goodnight or allout provided by hotel to keep us safe.in the morning i saw the washroom and i was stunned. It was smelly, yellowish and rusty. Geyser was rusty and as usual not working. I complained about it and they kept saying we are checking this and after 2 hours they said none of the geysers are working. They arranged warm water for 1 person. There was no soap in the washroom. This was the worst experience of my life. Once i was back to delhi, i contacted customer service team about my experience. I was talking to "chetan" he said he will call me back once he is contacted the hotel. Guess what, he called me back and said you are right no 1 answers the call and ask me do i have any other number of the hotel (Seriously?). I asked him to compensate the charges as this was not acceptable. He said he can not do anything as i am complaining late. Goibibo expect me to call on roaming and make my phone bills sky high as 1 of the call made me wait for 18 mins and took 38 mins to resolve.