[Resolved] Ibibo Group / Goibibo — about the refund

manju74

from Bengaluru, Karnataka

Address:

560094

I had booked ticket from toronto to bangalore on 7th may and return on 21st august 2019. Pnr no. Pkv65b. I wanted to reschedule the flight date and tried for three days but it did not happen. Then i requested for cancellation. Now it is more than 3 days still i have not got any message regarding the cancellation and refund of the booking. I have called goibibo in all the numbers displayed on the website. And gia was also not helpful at all. There was no customer care support. I never expected such a worst service from such a big company. I hope and trust atleast now you would take my request as priority and refund the amount.

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May 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear manju74,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLIdf[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27600091.

For any clarification, please revert on the Ticket #27600091.

Assuring you best of our services.

Regards,
Team-Goibibo