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Ibibo Group / Goibibo

Ibibo Group / Goibibo — Access denied after booking confirmation

Hi Team,

It was a horrible experience I faced yesterday when we booked this property via Goibibo.

The booking was successful and I got confirmation on the same. But when I reached this property at 8 PM, the owner denied access saying there is no Rooms available and it is Goibibo app issue.

We were standing in road for 2 hours in rain with family. The customer care team informed me that the amount will be refunded. But can you understand what is the pain this is causing to customers. Please take action on this and I will take this issue further to next level.

Goibibo Booking ID: HTLDMAQGLR26MCGR
PNR: [protected]
Property Name & City: OYO 9080 Hillwood Cottages, Ooty
Check-in Date & Time: 13-Aug-2022, Saturday, 12 PM
Check-out Date & Time: 14-Aug-2022, Sunday, 11 AM
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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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