Ibibo Group / Goibibo — Air Fare Not Refunded

Address:

Gurgaon,Ibdia

Booking Ref:QHVB7N
I have booked onward and return tickets through Goibibo for travel through Cathay Pacific. On 5/9/2019 from MAA to SFO ticket, I am not catch the flight and informed to Airways as well as Goibibo (Agent), eventhough Airways accepting with lessor charges for reschefule on 6/9/2019, but Goibibo collected around ₹3300 and not adjusted any amount from 5/9/19 ticket. Any how I travelled on 6/9/2019 with higher price.
Return ticket from SFO to MAA, flight got rescheduled and cancelled by Airwsys, Airways informed to claim the residual value from the Agent. I am following it from March 2020, Irresposiple replty / revert from Goibibo. Airways always insisted to contact the Agent. Frnally I raised Grievance under Ministry site on 13/9/20, it got assigned to Airways, Cathay Pacific asked Goibibo on 24/9/20 to raise cancelled request and on 26/9/20 Airways transferred to Agent for ₹45347 towards refund o[censored]nused return ticket, evev till date I have not received the refund amount from Goibibo, even if they may refund, only lessor amount will offer as refund.
Agent is cheating the customer, I am awaiting for the refund from Agent.

Ganesan Sethuraman