Ibibo Group / Goibibo — air fare not refunded (covid-19)

Dear team,
I have send request to goibibo for cancellation refund of full fare for the untravelled ticket fare, since cathay pacific had cancelled the flights due covid-19 pandemic. I send request in march 20, you have also raised ticket but till date no response from your end. Cathay pacific also send confirmation mail with a request to raise the full refund through the agent.
My reference no: qhvb7n.
Please refund the untravelled ticket full farr amount without further delay. Almost 5 months over for pending refund.

Ganesan sethuraman.
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Sep 06, 2020
Updated by GN Kannan
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Comments

I am shocked to see the complainant by travellers who have booked through Goibibo.
I have done a great mistake of booking tickets through Goibibo
My rs190000 is blocked and my travel plans have been checked
I am supposed why our government is taking up the issue of resolving the issues of its senior citizens
I hereby request the directorate of civil aviation authority should act and try to help it's citizens
They should initiate action against these nuisance creators for senior citizens

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