[Resolved]  Ibibo Group / Goibibo — air ticket

Booking id sea[protected] my ticket is refundable and goibibo said ticket is non refundable after that i have spoken with the airline directly (Having with representative (Aasma) conferenced in the same call and she heard the airline people saying that the ticket is refundable), post which she said that she will escalate the matter to her seniors i spoke with your floor manager (Manish) and had him hear the call recording of the above mentioned call and he said that he will get back to me within an hour and it's been more than 12 hours no one has bothered to respond. And i am calling since 19/08/19 17:00 more than 40 times every time goibibo representative saying we wait for reply from airline i don't know what's going on please help me resolve this