[Resolved] Ibibo Group / Goibibo — Air Ticket Cancellation not done (Ticket number Goibibo[protected]

Sazzad Hossain

from Mumbai, Maharashtra

Address:	122002
Website:	www.goibibo.com

I had 5 tickets for Delhi to Srinagar flight on 28th. Due to my son's illness i have requested cancellation of 3 tickets out of those 5 on 26th June & got a ticket number for that cancellation request. The ticket number is mentioned in the subject line. But on 30th of June when I connected with GoIbibo team for the refund amount, I came to know that those tickets were not cancelled & the airline will refund only a nominal amount after deducting the no-show penalty instead of the cancellation amount as per the policy. Because they didn't receive any cancellation request from the travel agent (goibibo) for those tickets.
I need to know why this happened & who's going to pay for my losses. I have written 4 mails so far on this. Didn't receive any call or revert on those.

Regards
Sazzad
[protected]

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Aug 17, 2017

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected],

We are getting the same checked, please allow us 24-48 hours in order to provide you resolution.

Thanks & Regards
Meenu Lal
Customer Disputes
Ibibo Group Pvt. Ltd.
Landline :[protected]

Verified Support

Jul 07, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected],

We are getting the same checked, please allow us 24-48 Hrs time to investigate the issue, as soon as we will get in touch with you.

Thanks & Regards
Meenu Lal
Customer Disputes
Ibibo Group Pvt. Ltd.
Landline :[protected]

Verified Support

Jul 10, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected], .

Rest assured we are personally advocating your case and would try to get it sorted at the earliest.

We would appreciate your patience and co-operation.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Verified Support

Jul 12, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected], .

We are checking it on priority and will try to close it by eod today.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]

Verified Support

Jul 12, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected].

We have checked and processed the partial refund of the pax for which you had requested to cancel the booking.

The refund amount would be credited in next 5-14 business days.

We would share the refund screenshot within next 24-48 hours.

For further queries feel free to write us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040

Verified Support

Jul 14, 2017

Ibibo Group / Goibibo Customer Care's response Hi Sazzad,

Greetings from Goibibo !!

This is in regards to your booking ID GOFLDe3a[protected].

Please find the below refund breakup and the refund screenshot.

[protected] [protected] 1253206 refund 6989.00 success [protected]:55:51 [protected]:57:09 NA

We appreciate your business.

For future queries feel free to write us.

You are requested to fill the CSAT survey that you'll receive post this email, your feedback is important for us.

Thanks & Regards
Harjot Singh
Go Care Team Goibibo
Phone:[protected]
cid:image001.[protected]@01CEFCDE.6E9EC040