[Resolved] Ibibo Group / Goibibo — amount deducted without confirmation email or booking id | |||
Hi goibibo team, From mobile app i was[protected].11am) booking flight ticket to hyderabad, payment method using upi, i selected bhim and the amount 2843/- got deducted. I received sms from sbi that amount has been deducted from account, but i didn't get the confirmation email or booking id, i waited for 1-2 mins and clicked on retry. But it didn't help either. Karthik sn [protected] Was this information helpful? | |||
May 13, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 08, 2019 Ibibo Group / Goibibo Customer Care's response Dear Karthiksn009, Greetings from Goibibo.com This mail is in reference to your payment id: GOFLDAND[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 10, 2019 Ibibo Group / Goibibo Customer Care's response Dear Karthiksn009, Greetings from Goibibo.com This mail is in reference to your payment id: GOFLDAND[protected]. We checked the amount debited with our payments team and was informed that the payment got failed at Payment Gateway and user not charged. Please raise the issue with your bank and in case of a successful transaction, request you to share BRN for same. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team-Goibibo | |||
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