[Resolved] Ibibo Group / Goibibo — Amount of Rs.646 deducted without my knowledge | |||||
Sir, On June 20 th an amount of Rs.646 deducted from my account without my knowledge. I came to know this amount is credited into ibibo web pvt ltd, Bangalore. I haven't used Ibibo service, but the amount Rs.646 is deducted from my account. Please credit .the amount in my account. .only today I come to know.I don't know why this amount of Rs.646 is deducted from my account. I want to know how this happened. Was this information helpful? | |||||
Aug 5, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jul 01, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. Please be informed that we request you to share below information so that we can check if the transaction was done on Goibbibi.com. 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement. PayU is a payment gateway that is used by numerous e-commerce sites in India including Goibibo. Let us investigate with all the details. Awaiting your response. Please feel free to get in touch with us for any further assistance. Regards, Jagpreet Singh Goibibo team Contact:[protected] Verified Support Jul 02, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. We are still waiting for your revert. Please be informed that we request you to share below information so that we can check if the transaction was done on Goibbibi.com. 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement. PayU is a payment gateway that is used by numerous e-commerce sites in India including Goibibo. Let us investigate with all the details. Awaiting your response. Please feel free to get in touch with us for any further assistance. Verified Support Jul 03, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo! This email is in reference to your above query. Since we have not heard from your end we are closing your request raised. Please be informed that we request you to share below information so that we can check if the transaction was done on Goibbibi.com. 1) First 6 digits and last 4 digits of the card number (in case of card transaction) 2) Date of transaction 3) Amount of transaction 4) Transaction/ PayU ID 5) Customer’s name 6) Email address 7) Contact number 8) Bank statement. PayU is a payment gateway that is used by numerous e-commerce sites in India including Goibibo. Let us investigate with all the details. Awaiting your response. Please feel free to get in touch with us for any further assistance. Regards, Jagpreet Singh Goibibo team Contact:[protected] | |||||
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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