Ibibo Group / Goibibo — auto approved/deducted different amount

maheshmlpn

from Pune, Maharashtra

Address:

411027

I booked hotel and after applying hdfc card coupon code, showing amount 3931. I entered cvv and then got message to approve amount 4531 (Illegal) so went back thinking more charges on credit card. So went with hdfc debit card. After entering details i got button with label "pay 3931" since matching amount i clicked that which redirected to payment gateway and shown amount 5731 approving so i tried to cross check details and click back button. But they read otp from message and auto approved the transaction deducting more amount.

Being in it also i got cheated not sure how many others would have been cheated with this.

I use coupon code from booking pizza to everything and whenever had issues. But this is fraud.

Please help to escalate this

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Dec 01, 2019

Updated by maheshmlpn After complaint I assured with the none cash refund and it will be in form of voucher flat 1000 on hotels. Though i have loss of 1500 I agree and confirmed that it should be flat and without any conditions.
Now there are others coupon codes on site and if i am applying i am getting around 800 discount already and then i used the voucher code so only 200/300 is applied and other code is removed.

So I had confirmed this before as I know there are trap for vouchers but they again given false promise. This is fraud company, please dont book it via it. And if you booking please check all checkboxes checked and coupon before. You need to very cautions with cheaters.