Ibibo Group / Goibibo — bad customer service, failed transaction

Address:104, Kirthi Hanover, Near Planet Cafe, Udupi, Karnataka, 576104

Hi, this is dr sajit kishan, regd mobile no [protected]. I have tried for a booking on[protected]. I have a transaction of rs.17298 via upi. Transaction id[protected].
This was for a booking to mangalore-auh on 24-11-19.
I have contacted my bank they told the transaction has been successful and money has been transferred to goibibo.
I am unable to reach customer care after multiple attempts. It is very horrible customer service. Uttelry disppointed. Please kindly respond.
Dr sajit kishan
[protected]
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
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Comments

We have received a refund notice from your end but bank saying the they have not received anything based on your bank reference number:[protected].
I request you to look into the matter and interven with the bank and no needful.
Regards,

Ysskumar

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    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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