Ibibo Group / Goibibo — baggage scam by goibibo on air tickets

Address:	New Delhi, Delhi
Website:	www.goibibo.com

Flight was booked from new delhi to halifax. The goibibo app showed 2 check in baggages while booking and on the ticket it shows only one.
Customer has been trapped and cheated by showing false information before booking and changing details after booking. The ticket costed around 1 lakh indian rupees and now they area asking me to pay extra amount for the 2nd bag.

Even their customer care executive confirmed on chat and over call that it was 2pc checkin baggage (All screenshots attached).
Their customer care representatives are naive and have no idea about
Travel related terms. It been more than 20 days since the issue has been reported but no resolution yet.

Thereare multiple users who have reported a similar issue.
One such case for instance as reported on twitter.. They are running this scam to dupe customers.
Here is the link -
https://twitter.com/g_bhutani/status/[protected]

I have the screenshots of this tweet as well.