[Resolved] Ibibo Group / Goibibo — booked hotel online. despite of confirmed booking, room not allocated at the time of chek-in | |
I have booked hotel online via goibibo. Booking id is [protected]. I have got confirmed booking voucher. Upon reaching hotel, they denied to allot room to us and said we don't accept online booking. If they don't accept online booking, then why it is listed on goibibo site and why did they accept online payment and generate confirmation voucher. Now, i am trying to call goibibo customer care for 100% refund amount but they are not responding on toll free number. They are not even receiving calls despite of many calls. I want my refund immediately. Was this information helpful? | |
Oct 1, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Aug 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Rana, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. Regards, Team- GoIbibo Care | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
I got a mail that your refund will be credited within 4 to 5 days.
Till date I have not received it.