[Resolved] Ibibo Group / Goibibo — Booked two ticket with goibibo Brussels to Chennai. Got cancenlled due to COVID and refund not received till now

[Resolved] Ibibo Group / Goibibo — Booked two ticket with goibibo Brussels to Chennai. Got cancenlled due to COVID and refund not received till now

A AnanthKs

Dear Sir/Madam I booked two tickets with goibibo on 03rd Feburary 2020. Due to Covid the flight was cancelled and I am fighting eversince to get my money back. Here are the details of my ticket: 1) Flight booked for 18th Arpril 2020, from BRU(Brussels)-MAA(Chennai) via IST(Istanbul). goibibo booking ID GOFLI2A[protected], PNR of the Indigo flight LLTVMQ and PNR of Turkish airlines SFKEG4. 2) The passangers are Ananth Kaniutraja Santhana and Sophia Mary. On the website I see refund was processed since 6th Oct 2020, Before that this trip itself was missing from my trips. And since 6th Oct it is the same as the screen shot attached. Today is 20th Oct 2020. I have tried everything-- calling the customer care(which is no longer answered at all. The IVR gives an automated reply and disconnects) writing mails to thier non existent mail address. All have just been a waste of time. 3) I have called up Indigo airlines as well to help me out and they have confirmed that the money is already refunded to the third party vendor of goibibo(transaction id[protected]. That means its Goibibo which is withholding the refund amount. I want my full refund of Rs 55, 543 back to my account immediately. I have been a loyal customer of Goibibo but this is true fraud of fooling the customers and not listening to their issues just turning deaf ears to their complains. +1 photos Was this information helpful? No (0) Yes (0)
Nov 19, 2020 Complaint marked as Resolved Thankfully I got my money back finally after infinite costumer care call...goibibo has zero customer support during pandemic. there is zero response, only a computer IVR answers your call and the mails are given automated replies...your bookings won't show in your past trips and in the app or website you would be in no way able to chat or reach any customer care executive. After filling a complaint in consumer complaints a few weeks (around a month) later I got my money back in form of gocash instead of account. But seeing the poor condition of support in goibibo I am happy with this. I would still recommend anybody to not go through goibibo and book directly with airline. Atleast they can't cheat with your money. or book with some other site. But if you, like me, were stuck for months just keep calling the customer care guys and keep sending mails...Try with different numbers. Try calling as if you are going to book a new ticket(these calls they are attending). Also call your airline and double check if they have cancelled and refunded the amount to this site? They(airline) might give you a transaction id as well. File a complaint here. And wait...maybe you might as well get your money back like me. Ibibo Group / Goibibo customer support has been notified about the posted complaint. Nov 19, 2020 Updated by AnanthKs I do not know if it was thanks to consumer complaints or not but I finally got my money back in the form of go cash and am more than happy with that. They deducted a small conveyance fee for some reason(sigh) but mostly all money was given back. I would be booking another ticket anyways so it doesn't matter that they gave me in form of gocash and not in account.
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