Ibibo Group / Goibibo — booking date change automatically.

 
1 Review
India
User
 Ragi A.R on Apr 17, 2019
We were booking the flight ticket from Delhi to Brussels through goibibo website and the date for booking was 21 April. After the payment the booking date is changed to 28 April. I wanted to change the booking for 21 April, tried calling the number provided but due to some high volume I am not able to reach the customer care (emails, phones, chats). Please help us resolve it asap. Its an urgent case.

Even when we chatting with the support they are showing wrong bookings (details attached).

This is very bad for the company to do something like this. We expected more response from company with such a reputation.

PS: Booking ID: TUA525Q2O
PNR: LLNFC3

booking date change automatically.
booking date change automatically.

Complaint Status


[Apr 18, 2019] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 18, 2019
Dear Ragi A.R,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI88c[protected].

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27529971.

For any clarification, please revert on the Ticket #27529971.

Assuring you best of our services.

Regards,
Team-Goibibo
Verified Support
Ibibo Group / Goibibo Customer Care's response, Apr 24, 2019
Dear Ragi A.R,

Greetings from Goibibo.com

This mail is in reference to your booking id: GOFLI88c[protected].

As per your telephonic discussion with our team, post your consent- refund of INR 34292 has been processed on the same account/credit card/ mode of payment with which you confirmed the booking.
It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success.

For any clarification, please revert on the Ticket #27529971.

Assuring you best of our services.

Regards,
Team-Goibibo
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    Customer satisfaction rating
    51%
    Complaints
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    Resolved
    929
    phone
    +91 92 1302 5552 [Goibibo]
    +91 12 4674 9000 [CEO]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    Ibibo Group / Goibibo - booking date change automatically.